Shama Central

The room is very big, but the floor is too low. The noise downstairs lasts until 3 a.m., making it impossible to sleep. If you are afraid of noise, you must ask to stay on a higher floor to avoid being too noisy downstairs.

I stayed in this hotel for a week last week, and I was completely confused by the hotel's operation. When I first checked in, I was given the lowest floor. I asked if it could be higher. The other party looked at me and said that it was sold out. Hey, it was clearly available on Ctrip. Okay, I accepted it. After staying for two days, I was too lazy to move, so I applied for "renewal of the original room" on Ctrip one day in advance. As a result, I went back at night and was told that it was not possible and I had to move up tomorrow. I asked why, and he said that the customer had already booked it. I said that I applied for renewal of the original room, what is the original room. The front desk said that it was not possible, and I could only give you the same type of room. I was drunk. I said that I just didn't want to clean up the room again, if that's the case, then I would refund. The other party said that you have already booked and cannot refund. I emphasized again: it is you who can't give me the original room, it's your fault. They said no, it's not refundable. Okay, you win. And they also emphasized to me that they have no cooperation with Ctrip, and if I want to refund, I should go to Ctrip myself.