Brayan Alonso
June 2, 2025
We were excited to try out this hotel, but unfortunately, the experience didn’t meet expectations. From the moment we arrived, the front desk experience felt off, the staff member assisting us was difficult to understand and didn’t have the most welcoming attitude. For a hotel that positions itself as high-end and comes with a premium price, the lack of warmth and professionalism was disappointing.
On a positive note, the hotel was clean and well-maintained, and the view from our room on the 31st floor was amazing. However, the shower was a major issue, as water wasn’t draining properly, and within a minute, we were standing in a pool of water. We reported it, and while someone came to “fix” it, the improvement only lasted one shower before the problem returned.
We had originally booked one night with the intention of extending our stay if satisfied, but due to the overall lackluster experience and unresolved maintenance issue, we chose to check out and find accommodations elsewhere.