Lyfe Resort & Residences

The pictures that are online was not the pictures of the actual room had to have someone come in and clean the room because it was dirty had extra sheets as Lady was changing the sheets on the bed. She had to get new sheets because her sheets was dirty on her cart. The cleaning lady was extremely nice who came into reclean, but the floors were empty. The walls were filthy and so was the sheet.

Very little accommodation for a family of 4 travelling over night to arrive at 6:30AM. They made us wait until 4PM for checkin. Their only restaurant on the 9th floor serves a Bagel with Salmon for $27. Had to walk in torrential rains 10min to Enjoy Cafe. View from the 33rd floor was the best. Elevators take a long time to get there. Valet service takes 15 min to bring your car around. So overall mediocre for the price point.

First and foremost, I would like to highlight that I contacted the hotel multiple times prior to my stay both via phone call and ******* message. We had a late flight landing at 12am and expected to arrive at the hotel around 1-2am. I called specifically asking if I needed to pay for the additional night and if I had booked correctly or if early check in was allowed in order to ensure that we would be able to check in immediately and seamlessly to our room upon arrival. However, as we arrived to the hotel to check in at approximately 2AM I was met with confusion from staff and was told there needed to be a note in the system. To which there was, I was told the note included the incorrect date. However, there was no attempt to rectify the situation and our room was apparently booked at the time by someone else. This was an extremely confusing and frustrating experience as someone who is extremely meticulous and detail oriented. We ended up finding a motel in the middle of the night for a few hours in what was apparent to be an unsafe neighborhood (many people walking around intoxicated or under the influence of various substances). I called a few hours later around 8am and explained the situation to 2 additional people who finally said our room was ready. The room it self could use an overall upgrade especially the bathroom and the condition is not as great as the photos suggest. The view was obstructed (7 fl) by the restaurant on the beach so Dulled the experience even more.