Quality Inn & Suites Airport - Cruise Port Hollywood

We drove to the property 25hrs nonstop from Oklahoma we got there at around 5:30AM we had a 20footer truck and they didn’t even let us check in because of the truck even though I told the front desk attendant it was gonna be picked to in a couple of hours and we NEEDED to sleep. We had already parked it but he said we couldn’t leave there that it was stated in their website (which it wasn’t) about big trucks which was a lie because I checked. We actually drove from California and our first stop was in New Mexico and the first thing I checked for was the parking situation. I told him that at that point it was dangerous for us to keep driving and he said that we would have to risk it. The inhumanity in that man’s answer and how little he cared about 2 hard working people just trying to do our jobs felt so very wrong. And obviously they kept my money!!! The room was prepaid. My husband and I left feeling defeated, at the end we ended up finding a place to stay, we went to sleet at around 8AM. This was the worse experience ever!!!

Very noisy, we were placed in the room right above front desk but I believe everywhere was the same noise, when people checking out you can hear neighbors in the room. Also small bugs found. Small roaches found in the bathroom and in the bedroom. Couldn't use TV in the room. No streaming allowed. Nonsense. Overall OK beds OK. Noise and TV biggest issues here.

This was one of the worst experiences I have ever had with a property. The front desk was unnecessarily rude and the room was intolerable. There were unwashed towels, bugs on the wall, food and fingernails under the bed, etc. The room had a strong smell of mildew and everybody that was in this room (for less than an hour) began having nasal and respiratory issues within 24 hours of being present at this property.

Victor and the other 2 men who worked the desk were very nice and very helpful. We had an issue with our television. It was taken care of immediately. Cleamliness was a bit of an issue for me. The refrigerator had things from a previous guest still in it. The floor needs a really good scrubbing. The bottoms of our feet were black from walking barefoot. The bed was comfortable and the pillows were very nice.