Cozy Cave House

Not as Advertised I had to contact the host twice to get check in information and code for the front door. Check in time was 3:00 we didn’t receive the check in code until 6:00pm. Thankfully we were still traveling to the property. Outside of property when we arrived was extremely littered with trash. Mailbox overflowing with mail. Property was dirty. Within 10 mins of being at the home my toddlers feet were black from the floors. Upon further inspection the front bathroom did not have a shower head. Back door did not have a door knob just dead bolt which seemed odd but ok. The next morning while doing further inspection on the property we noticed that the back door wasn’t an exterior door. It was a hollow core interior door that was water logged from the rain the night we arrived. That is a huge safety concern. Host did offer to send a cleaning crew and handy man to fix the door, however I did not feel safe there with my family. During departure and stripping of the beds, two the beds mattress protectors were very stained. Property was rented for 5 days. We stayed 2. I requested a refund from the host and he declined. I have filed a complaint with VRBO for the past 8 days and there has been no resolution to this issue or refunds. This property appears much better in the listing than actually is, property not maintained well at all.