Naay Boutique Hotel Holbox

This is such a beautiful hotel!!! And it’s located on the quiet end of the island… very relaxing atmosphere! The staff were all friendly and helpful. I would like to acknowledge Tomás, the best waiter on the beach!!! I would definitely return for a longer stay…as my stay was cut short due to flight delays on my way there.

(SEE PICTURES) NAAY is a boutique hotel in the way that they offer a highly specialized product encompassing poor customer service, a complete lack of customer care and a half flooded hotel. Day 1: Arrived at 2pm with a group of 4. Front desk stated check in time was 3 pm. Waited for the front desk girl to finally put down her cell phone at 3:30pm to let us know we could use our rooms. Arrived to a room with no hand soap, a broken safe, a jammed open bathroom window, stained sheets and flooding behind our building. Wife and friends are not happy. Decided not to complain and attributed it to "Island life". Day 2: Room has not been cleaned. Advised the front desk that we would like our room cleaned. Front desk advised us to hang a "please clean our room card" on the door. This card is non existent, never provided to us (even after the complaint) and was not seen on any other door on the property. "Island life" is now out the broken window. Night 2: Arrived back at the hotel around 9pm. Both of our wrist bands no longer unlock the hotel room door. This took an hour for security to attempt to figure out. Eventually they gave up and gave us key cards. Day 3: Room still has not been cleaned. Spoke with the general manager Roberto on 3 separate occasions throughout the day to make sure someone could at least change towels, make the bed and take the trash out. Roberto advised me it would be cleaned in 30 minutes...this never happened. Night 3: Arrived back to a room that still has not been cleaned or even picked up. Went to the front desk and was given 2 trash bags, some towels and a roll of toilet paper. Was advised to clean our room and set it outside the hotel room door for staff to collect. Things to note: This hotel is at the furthest point from the town and is in a flood prone area. The back half of the hotel grounds were under water and all roads leading to the hotel were unwalkable due to waste deep water in placed. You will spend $400-$500 pesos each way on taxi's as they have to off road and traverse massive water crossings. 75% of the time the taxi's in town will refuse to take you to your hotel as they are concerned about getting stuck....we had 2 taxis sink and had to help them get out. $30 USD one way each time, glad I have off roading experience to assist in recovery. You are able to walk the beach to town. This takes 30 minutes and covers sand, rocks, jungle, barb wire and crossing private properties. I wouldn't stay here again if it was free. 2 stars were given due to SOME staff being very helpful. Shout out to Miguel at the front desk and the entire restaurant staff for being great.

We had a very mixed experience at the Náay Hotel. The facilities there are lovely, the rooms are spacious and very comfortable. The pool is great with plenty of cabanas and lounges surrounding it. Being on the beach it is possible to walk into town via the beach which was a massive bonus when the streets were flooded. Unfortunately the service and food left a lot to be desired. The female receptionist couldn’t have been less helpful if she tried and we caught her outright fibbing to us on more than one occasion to avoid doing things. When asked if she could recommend a spa, as it turns out the website is incorrect in listing there being any spa services, she told us just to walk along the beach and find one (it was well over 30 degrees out and the last thing anyone would want was a beachside massage!) The food at the restaurant was fairly mediocre. And all bar one morning we were told there was no juice available for breakfast, despite them having all the makings for cocktails (that contained fruit juices). Overall we would probably recommend staying closer to the town if possible so as to have access to more dining options, and hopefully get better service.

Beautiful hotel with stunning architecture! The boutique nature of the hotel means that you get amazing service that feels personalized in a modern yet cozy hotel that feels very private. Make sure to check out the nearby “Holbox Magico” beach club, lying in a hammock while drinking a cold corona is a fun time!

Realy nice hotel. Considering coming back. Breakfast need to be better included- don’t like to choose an have to pay for more, better if the price was higher for the room. Really considering to come back. Nice food, nice and friendly employees. To many mosquitos, so remember to buy protection.

Our stay here was far from what we'd hoped for. Right off the bat, we hit a problem with the room keys not working, which meant we had to trek to the reception every single time we wanted to get into our room. They only fixed it on day 4, and offered a dry apology, but not anything to make up for the hassle. Also, heads up for smokers, you can’t smoke anywhere on the property. And yeah, that includes throwing away those IQOS heets in your room – we were totally taken aback by that rule (as we were not smoking in the room, just using the bins). The beach bar that everyone raves about? Closed because of a flood last month, but no one told us ahead of time. The beach had some sunbeds, but no one bothered to set them up or provide umbrellas, and forget about service. Speaking of service, it was pretty much a letdown at 3 out of 10, with hidden costs everywhere and only available by the pool. Oh, and getting our room cleaned was like pulling teeth – we had to ask multiple times for it to be done in the mornings. It felt like there was no effort to make our stay pleasant at all. To wrap it up, if you’re looking for a poolside holiday with sky-high Maldives prices and subpar service, this is your spot. But honestly, it’s just NOT worth it.