Grand Mercure Yatsugatake Resort & Spa Reviews
Grand Mercure Yatsugatake Resort & Spa
Oizumi-cho Nishiide 8240-1039, Hokuto City, Yamanashi Prefecture, 409-1501, JapanView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Grand Mercure Yatsugatake Resort & Spa Guest Reviews
3.5/5
34 review
Verified reviewsLocation3.8
Amenities2.9
Service3.2
Cleanliness4.0
Filter by:
Sort by:
All reviews(34)
Positive reviews(24)
Reviews with photos/video(6)
Negative reviews(10)
Vegi
Classic Room, Japanese-Western style, 2 single beds and 2 futon beds, Mountain view
Stayed in Jun 2024
Family
5 review
Posted on Jun 30, 2024
I simply disappointed the hotel overall.
Comparing to the grade the hotel is claiming, the service and facility was so poor.
There was a long queue at the reception on my check-in and I was quite confused. There should be some staff outside the counter to support us. They give us a sheet of paper that described the facility and ground rules of the hotel, but I don’t think it is a way for a luxury hotel should do. The lounge service was simply messy as so many people try to grab seats, drink and snacks and a staff should sort the things out in person.
The room on the 3rd floor was so poor which may be just old one inherited from the previous hotel. (The hotel was bought and started as this hotel recently.) They don’t like to invest the things by which the hotel grade should keep the grade they claim.
The hot spa and breakfast service was nice compering to many poor aspects of the hotel but by only those they could not push up the grade of the hotel, they should invest facility and staff more and more.
Response from Property: Thank you for taking the time to tell us about your experience at the Grand Mercure Yatsugatake Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Grand Mercure Yatsugatake Resort & Spa
Zhuyuan
Classic Room with 2 single beds, 1 sofa bed, 1 extra bed, Mountain view
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 25, 2024
it was just renew and reopened, the whole management and sense are quite morden and good. especially the kids play ground was great! and by the way the afternoon snack was also great! i definitely recommend my friend to visit here again.
Response from Property: Thank you very much for using Grand Mercure Yatsugatake Resort & Spa. We sincerely appreciate your high evaluation, and we would like to express our sincere gratitude once again. We are very happy to hear that you will recommend our hotel to your friends. We look forward to serving you again. Thank you very much for your review.Grand Mercure Yatsugatake Resort & Spa WEB & Marketing Communications
Hirunyigar
Classic Room, Japanese-Western style, 2 single beds and 2 futon beds, Mountain view
Stayed in Apr 2024
Couples
6 review
Great
Posted on Apr 24, 2024
Great service
Response from Property: Thank you very much for using Grand Mercure Yatsugatake Resort & Spa. We sincerely appreciate your high evaluation, and we would like to express our sincere gratitude once again. We look forward to serving you again. Thank you very much for your review. Grand Mercure Yatsugatake Resort & Spa WEB & Marketing Communications
Yidiexiaocai
Classic Room with 2 single beds, 1 sofa bed, 1 extra bed, Mountain view
Stayed in Apr 2024
Family
37 review
Great
Posted on May 2, 2024
The environment is excellent, the lobby is grand, the rooms are quite large, and the hot spring is not crowded.
Original TextTranslated by Google
Response from Property: Thank you very much for using Grand Mercure Yatsugatake Resort & Spa. We sincerely appreciate your high evaluation, and we would like to express our sincere gratitude once again. We look forward to serving you again. Thank you very much for your review. Grand Mercure Yatsugatake Resort & Spa WEB & Marketing Communications
Guest User
Classic Room, Japanese style, 4 futon beds, Mountain view
Stayed in Apr 2024
Travel with friends
4 review
Very Good
Posted on May 24, 2024
When I went there, it looked like the renovation had just finished. The room was spacious and bright. The service bar was free and had snacks, juice, and especially whiskey. However, the hair dryer in the hot spring was weak, and it took a long time to dry.
Original TextTranslated by Google
Response from Property: Thank you for using Grand Mercure Yatsugatake Resort & Spa.
We have installed a new hair dryer in the large bath after renovation, but we apologize for the inconvenience it caused you.
Based on your comments, we have changed the hair dryer in the women's large bath to a model with a stronger wind power. We are very happy to hear that you were satisfied with the service in the room and lounge.
We will continue to strive to improve our services based on the valuable feedback we received from our customers.
Thank you very much for your review. We look forward to seeing you again.
Grand Mercure Yatsugatake Resort & Spa
Web & Marketing Communications
Grand Mercure Yatsugatake Resort & Spa
Web & Marketing Communications
Guest User
Classic Room, Japanese style, 4 futon beds, Mountain view
Stayed in Apr 2024
Family
1 review
Amazing
Posted on Apr 6, 2024
It was very clean and there were plenty of places for children to play, so we had a great time even in the rain.
However, I tried to contact the hotel by phone, but I was told that I couldn't get through after 6:00 p.m. and that chat was not available at the time, which made me a little worried.
I was also surprised to be charged again at check-out, even though I had paid in advance on the website. The amount was also different from the amount on the website, which was confusing.
Original TextTranslated by Google
Response from Property: Thank you for using our hotel. We are very sorry for the inconvenience you experienced when checking out. We deeply apologize for the inconvenience caused by the mistake of asking you to pay again even though you had already paid the accommodation fee by credit card when making the reservation. We will review the check-out process and take measures to ensure that such an incident does not occur again in the future. We would also like to apologize again for the inconvenience caused by being unable to contact the hotel. The reservation phone line is available until 6:00 p.m., but for contacting us on the day, we have a separate phone number, and we are very sorry that we were unable to inform you of this. We will improve the display so that it is easy to understand in the future. Once again, we are very sorry that we were unable to provide you with a stay that met your expectations. We will make every effort to improve and strive to become a hotel that can provide services that satisfy our customers. Thank you very much for your review. Grand Mercure Yatsugatake Resort & Spa Web & Marketing Communications
Guest User
Classic Room, Japanese style, 4 futon beds, Mountain view
Stayed in Sep 2024
Couples
2 review
Posted on Sep 20, 2024
There were a lot of children with us and they were running around in the restaurant so it was dangerous.
Original TextTranslated by Google
Response from Property: Thank you for using Grand Mercure Yatsugatake Resort & Spa. As a Welcome Baby Hotel certified hotel, we offer services that focus on families with children, and we are visited by many families with children. We sincerely apologize for any inconvenience caused regarding etiquette when using the restaurant. Although many aspects of etiquette are left to the discretion of our guests, we will consider providing guidance regarding etiquette when using the hotel in light of your comments. We will continue to value our customers' opinions and strive to provide even better service. We look forward to welcoming you again. Thank you for posting a review. Grand Mercure Yatsugatake Resort & Spa Web Marketing Manager