Grand Mercure Yatsugatake Resort & Spa

This brand hotel lobby is pretty There is free wine to drink And the hot tub is done well clean and tidy Also see Mount Fuji The room is a bit older but the price is worth the quality

We were very satisfied with the kids' playroom, which was our main attraction. It was very spacious and had a wide variety of play equipment, so the kids had plenty of fun from check-in to check-out without getting bored. In addition, there was a free shuttle to a nearby ski resort in the winter, so it was great that we could easily go out to play in the snow without having to drive. However, the other selling point, all-inclusive, was a disappointment. The lounge hours were limited, and there were no lids or trays for drinks, as if they were not expecting people to take drinks back to their rooms. It is clear that one of the reasons the lounge was crowded was that the usage time was short. Even at the restaurant buffet, there were no cups to take back to the room. If the buffet is limited to 60 minutes, I would like you to take your coffee home and relax in your room. Of course, the refrigerator in the room was empty. In the end, we had to buy expensive plastic bottles, so it is not inclusive at all. And there is only one vending machine, which is inconvenient. Think of the lounge as just a welcome drink. I would like them to consider changing the label to welcome drinks or making the lounge available at any time. I felt that the issues mentioned in other reviews, • Long lines at check-in • Luggage carts available on each floor • Bathroom amenities were addressed by the facility.

The environment is excellent, the lobby is grand, the rooms are quite large, and the hot spring is not crowded.

It was very clean and there were plenty of places for children to play, so we had a great time even in the rain. However, I tried to contact the hotel by phone, but I was told that I couldn't get through after 6:00 p.m. and that chat was not available at the time, which made me a little worried. I was also surprised to be charged again at check-out, even though I had paid in advance on the website. The amount was also different from the amount on the website, which was confusing.