Guest User
December 29, 2023
Our experience at Nipa Valley was highly disappointing. The behavior of the receptionist, Mr. Vu Hoang, was unsettling and made us feel unsafe. He took unauthorized photos of us, and despite confronting him, he evaded the issue. We had to delete the photos from his phone ourselves, after which he apologized. However, he repeated this behavior the next day. Efforts to contact the hotel owner were unsuccessful, as she didn't respond to our calls. Additionally, the room conditions were poor. The bedsheets were not clean, and despite multiple requests, no housekeeping service was provided for two days. We also didn't receive complimentary water bottles, a basic amenity usually provided. This entire experience negatively impacted our visit to Hoi An.