Guest User
March 6, 2025
Room: The room is good overall, the facilities and equipment are very new, and it is very comfortable to live in
Equipment: The hotel hair dryer is too old, and it uses an induction type, which breaks easily and is not easy to use.
Service: The service was terrible! ! !
We had agreed to leave the hotel at 6:50 the night before to catch the train, so we would miss breakfast and need help packing breakfast. When I checked in, the lady at the front desk agreed very quickly. However, when I checked out this morning, I found that they had not completed the customer's needs at all 😮💨. Breakfast was not prepared for me at all. When I asked the front desk, they just asked me to wait without telling me how long I would have to wait. Then they told me to go upstairs and eat by myself 🙄. I was speechless. If I had time to eat, would they help pack it? I was in a hurry in the morning. It really made me angry!
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