Zhongxin HolidayHotel

This stay was very satisfying! The hotel is conveniently located, close to the subway station and business district, making it very convenient for traveling. The room is clean and tidy, the bedding is comfortable, the sound insulation is good, and there is a dedicated cleaning staff every day. The front desk service was friendly, the check-in was efficient, and the room type was upgraded considerately! Complete facilities, fast WiFi and rich breakfast variety. The price-performance ratio is very high, and every detail is carefully considered. A small gift was given when leaving the store. I highly recommend it to my friends and will choose this place again next time!

I ordered a takeaway in my room at night. When it arrived, they said it would be delivered by a robot. However, after twenty minutes, the robot still didn't come. I was about to go downstairs to check, but when I got to the elevator, I found that the robot was stuck at the door and had crashed. I called the front desk to ask them to open the door, but the front desk said to wait for the robot to automatically return to the first floor and deliver it again, and then hung up the phone in a hurry. Ten minutes later, the robot was still stuck upstairs. I called again and a manager came to check it out ten minutes later. In the end, it took nearly an hour from the delivery to the receipt of the takeaway, and it was all cold. In the end, there was no explanation or compensation... You can all think about this kind of service attitude yourself.

I almost went home early because of this hotel 1. The shop was opened in July after renovation. The decoration is very smelly. Be careful when you bring the elderly and children because it is really eye-catching. 2. It took an hour for the bath water to get hot water at night, and I almost thought I couldn’t take a bath. 3. The sensor light under the bed does not light up when I get out of bed, but lights up when I move in bed. I couldn't sleep all night because of the flashing light 4. There was a power outage when I woke up in the morning. Can you imagine that this was the first time I had experienced a power outage after staying in so many hotels? 5. Because of these reasons, I planned to cancel the room for the next two days. However, I booked it for three consecutive days and could not cancel it myself on the platform. I could only cancel it at the hotel. However, due to the power outage, the front desk could not process it. They wrote down my message in a small notebook and said they would process it when I called. In the afternoon, I was worried and called the front desk to ask if the refund had been made. The front desk told me to contact Ctrip and said that she could not cancel it. She also said that the staff member who received me in the morning had left work and she did not know anything. Hmm, now they start to pass the buck. Anyone who has stayed in a hotel knows that cancellations are always handled by the hotel. I had no choice but to contact Ctrip, and luckily Ctrip solved the problem. I asked, if I didn't make this call, would your hotel just assume that I stayed for the remaining two days? The first day in Hohhot, I was speechless Everyone, please be aware that because it is newly renovated, all facilities are new, but it smells bad, and the service is non-existent. No one at the front desk always answers the phone and they shirk responsibility when there is something to ask.