Hotel Grand Saigon Reviews

Response from Property: Dear Our Valued Guest, Thank you for staying with Hotel Grand Saigon and for sharing your comments. We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests. Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon. Best regards, Hotel Management Board

Response from Property: Dear Mr/Ms. Fuci,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,

Response from Property: Dear Mr/ Ms. Fanny,First of all, it is my pleasure to read your comment, and understand your personal feeling with Hotel Grand Saigon. We appreciate your experience sharing, and staying with our hotel.Regard as the issues, we would like to apologize you because we could not give you the fantastic service as your expectation. We took it note, and shared your case to all relevant departments.Again, I hope that you could sympathy for us, and I look forward to say welcome you soon in our hotel.All the best wish for you!Kind regards,Hotel Management Board

Response from Property: Dear Our Valued Guest,Our team, and me need to say thank you for staying, and sharing your experience with us. Your comment is not only the inspiration for us to keep working, and improve our services but also it help us to know what I need change to get the perfect feeling for our valued customer.Regard as the bidet, actually our hotel just set up in a few particular rooms for particular countries. However, at the moment, our hotels are considering it as the impact of internationalization. Therefore, I hope that you could sympathy for our hotel.I hope that you would spend your value time to come back our hotel in the next year, and celebrate the Tet holiday with us.If you have any further comment, please do not hesitate to share for us. We highly appreciate it!Best Regards,Hotel Management Board

Response from Property: Dear Sir/Madam,First of all, it is my pleasure to read your comment and understand your personal feeling about Hotel Grand Saigon. We appreciate your experience sharing and staying with our hotel.Regard as the issues, we would like to apologize to you because we could not give you the fantastic service you expected. We took note and shared your case with all relevant departments.Look forward to saying welcome you soon in our hotel.All the best wishes to you!Kind regards,Hotel Management Board

Response from Property: Dear Mr/Mrs/Ms. AngelaFirst of all, We would like to thank you so much for staying with us. Our team and I felt so excited and happy when you could have the best experience with the nice room, and great view in our hotel. We believe that we gave you positive views about the Vietnamese hotel industry, and the most beautiful part of Sai Gon River (as you saw from our hotel).We hope that we could see you, your family, and your friend as well in our hotel in the near future.All the best wishes to you!Best Regards,Hotel Management Board

Response from Property: Dear Our Valued Guest,First of all, We would like thank you so much for staying with us. Our team and I felt so excited and happy when you could have the best experience with the nice room, and great view in our hotel. We believe that we gave you the positive views about the Vietnamese hotel industry, and the most beautiful part of Sai Gon river (as you saw from our hotel).We hope that we could see you, your family, and your friend as well in our hotel in the near future.All the best wishes for you!Best Regards,

Response from Property: Dear Valued Guest , Thank you for taking your valuable time to share to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. We thank you and wish to be of service to you more times.Sincerely, The Hotel Management Board

Response from Property: Dear Our Valued Guest, Thank you for staying with Hotel Grand Saigon and for sharing your comments. From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements. Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards, Hotel Management Board

Response from Property: Dear Mr/Ms. Quach,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in coming time.Yours sincerely,Hotel Management Board

Response from Property: Dear Mr/Mrs. Xingzhengjiangwu, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. First of all, we are truly sorry for causing your inconvenience by not being deployed in time to affect the hotel service & lack of thoughtful service towards to you. We also understand that this will make you unhappy for your stay here. All above, please accept our deeply sympathy and forgiveness so that the hotel has the opportunity to serve you better in the future. Once again, highly appreciate your guest's valuable feedback and we truly expect to receive much your sincere comments for improving our service quality in order to bring the fantastic satisfaction for you in the future.Yours sincerely, The Hotel Management Board

Response from Property: Dear Sir/ Madam,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

Response from Property: Dear Sir/ Madam, Thank you for staying with Hotel Grand Saigon and for sharing your comments. We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests. Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon. Best regards, Hotel Management Board

Response from Property: Dear Our Valued Guest,Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconveniences we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can.Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times.Sincerely,The Hotel Management Board