Laguna Hotel

Laguna Hotel Reviews

Laguna Hotel

25 Khu phố Hưng Gia 4 25-27 Khu Phố Hưng Gia 4, Ho Chi Minh City, VietnamView Hotel Details
Laguna Hotel
Laguna HotelLaguna HotelLaguna Hotel
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1 night

Laguna Hotel Guest Reviews

3.7/5
57 review
Verified reviews
Location3.8
Amenities3.4
Service3.8
Cleanliness3.7
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All Reviews(57)
Positive reviews(47)
Reviews with photos/video(8)
Awesome stay(10)
Amenities were average(9)
Great service(9)
Negative reviews(10)
Charles_park
Superior Room Garden View
Stayed in Jan 2024
Friends
18 review
5.0/5
Outstanding
Posted on Jan 25, 2024
Overall gold but need to improve little bit. Room has particular smell But other things are fine. Cost effective. Good. Near many attractive food. Good I will stay next time
TAEYONG
Standard Room
Stayed in Oct 2023
Business travelers
7 review
4.2/5
Very Good
Posted on Oct 12, 2023
When biz trip for HCM, I always stay here. With considering price, room and accomodation is acceptable. And location is good for city connection and many restraurent around hotel. The best is their service. Kind and perite.
Response from Property: Dear Mr Taeyong,We appreciate your kind feedback!We are always here to make your stay with us more enjoyable and comfortable.Hope to welcome you again in next timeBest Regards,Bryan- Hotel Manager
Guest User
Superior Room Garden View
Stayed in Jul 2023
Family
1 review
1.0/5
Posted on Jul 26, 2023
Sorry to say this, the worst hotel have seen so far. You will be sorry if you don’t listen to me
Response from Property: Dear Our Value GuestThank you for taking time to write us a review.This is a negative feedback that we received since we start to renovate the hotel from July 1st 2023We don't know what happen or any reason with you but We are very sorry to hear that your stay did not meet your expectations.We strive to constantly improve our services and facilities to bring the best value to our customers.We hope we could have a chance to serve you betterLook forward to see you next time.With regards,Bryan Ngo - Hotel Manager
Guest User
Standard Room
Stayed in Dec 2023
Friends
3 review
1.0/5
Posted on Jan 2, 2024
The place is not as described, not clean
Guest User
Standard Room
Stayed in Aug 2023
Solo travelers
5 review
4.0/5
Very Good
Posted on Sep 5, 2023
Great staff and decent price
Response from Property: Dear Our Value GuestsThank you for selecting us as your choice of accommodation on your recent trip to District 7 HCMC. We appreciate the time you have taken to share your experiences; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Hope to welcome you again in next trip to HCMC.With regards,Bryan Ngo - Hotel Manager
Moniroth
Superior Room Garden View
Stayed in Nov 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Nov 12, 2023
is good
Response from Property: Dear Mr MonirothWe appreciate your kind feedback!We are always here to make your stay with us more enjoyable and comfortable.Hope to welcome you again in next timeBest Regards,Bryan- Hotel Manager
Estrella-P
Standard Room
Stayed in Nov 2023
Solo travelers
4 review
3.2/5
Posted on Nov 12, 2023
The location is quite good. Because it is close to the Saigon Exhibition and Convention Center and many department stores are not far away. There are convenience stores around the accommodation such as Winmart, Circle K and a department store not far from the accommodation. There are quite a lot of restaurants. Most are Korean restaurants. Because this area of ​​District 7 is like the Korean town area where many Korean people live. Check-in was scheduled to begin at 10 a.m. when arriving at the accommodation. The employee said that the room was not available. The customer has not checked out yet. Wait until after noon. But the staff upgraded the room for me. The rooms inside are spacious. Amenities provided Such as hair brushes, razors, toothbrushes, toothpaste, soap. The room is not soundproof, has a musty smell, the air conditioner in the room is cool but not clean. The air conditioner mask was so dirty with black dust/mold stains that I had to use tissue paper to wipe the stains off the air conditioner mask. And the exhaust fan in the bathroom was dirty with dust. Some areas of the bathroom have mold. There is no curtain or partition between the shower area and the toilet. make bath time Water splashed out and completely wet the floor, making it slippery and dangerous. The hair dryer in the bathroom had a burning smell while in use and vibrated all the time as if it would break and cause an electric shock. The room had a musty smell inside the room, bathroom, wardrobe and lockers. Toilet inside the bathroom It seems like it's clogged, making it difficult to flush the toilet. The room is not soundproof. There is noise from both the rooms above and the rooms on the side. Another customer drags a chair. shout loudly and tried to open the room at night and loud noises in the early morning The employee was informed but there was no apology or solution. The female receptionist wears glasses. Speak and serve well Cleaning staff are courteous. and other employees are good You can eat breakfast. Pho tastes okay. As for the rice, it was rather bland.
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6/9
Response from Property: Dear Mrs Estrella-PThank you for taking your time to review us.We regret that our service was not met your expectation.We also take note on your feedback, as we're trying to work on the solution to make it better. However, We hope you have quality time and enjoy your trip in Saigon, We wish to have another chance to serve you with improvement in the future. Sincerely Bryan Hotel Manager
Guest User
Standard Room
Stayed in Sep 2023
Business travelers
1 review
4.5/5
Great
Posted on Sep 18, 2023
The staff is friendly and the location is located in Koreatown, District 7. Vinmart is also nearby, so it's good to buy snacks. The facilities were in good condition, but the bathtub in the bathroom in the room I stayed in did not have a water-blocking lid. If you want to use the bathtub when staying at the Laguna Hotel, please let the hotel know in advance and they will fix it.
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6/12
Response from Property: Dear Our Value GuestsThank you for selecting us as your choice of accommodation on your recent trip to District 7 HCMC. We appreciate the time you have taken to share your experiences; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Hope to welcome you again in next trip to HCMC.With regards,Bryan Ngo - Hotel Manager
Guest User
VIP Room 1
Stayed in Aug 2023
Business travelers
5 review
2.7/5
Posted on Aug 14, 2023
The room is considered clean, but the bathroom is weird, except for a bathtub, there is no shower. The room on the top floor has a sloping roof, and it is impossible for a person to stand up straight in the bathtub. unable to wash hair
Original TextTranslated by Google
Response from Property: Dear Our Value GuestsThank you for taking time to write us a review.We are very sorry to hear that your stay did not meet your expectations.We strive to constantly improve our services and facilities to bring the best value to our customers.We hope we could have a chance to serve you betterLook forward to see you next time.Kind regards,Bryan Ngo- Hotel Manager
Deyi Kim
Superior Room Garden View
Stayed in Jan 2024
Solo travelers
21 review
4.0/5
Very Good
Posted on Feb 3, 2024
The hotel staff is really friendly. It's just like a motel. Never eat breakfast in the morning... I really don't recommend it... Just go out and pay a little more for breakfast. Breakfast is absolutely not recommended.
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SUNSOCK
Superior Room Garden View
Stayed in Jan 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Feb 15, 2024
This is an affordable and cost-effective accommodation located in Phu My Hung, District 7. There is no kitchenette or tableware, but there are many restaurants nearby so it is not a big inconvenience.
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Guest User
Standard Room
Stayed in Jan 2024
Business travelers
3 review
2.5/5
Posted on Jan 15, 2024
The bedding condition is a bit harsh. I got bitten by a lot of mosquitoes so I went to the pharmacy right next door. No soundproofing at all. The sound of people breathing as they pass by in the hallway I can hear everything
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Mage_Wu
Deluxe Double Room
Stayed in Dec 2023
Business travelers
2 review
2.0/5
Posted on Dec 9, 2023
The room hygiene is average and the facilities are like those of a Chinese express hotel. However, the reception staff's attitude is better than that in China, they are very gentle and polite. There is a simple free breakfast
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Response from Property: Dear Mrs WuThank you for selecting us as your choice of accommodation on your recent trip to District 7 HCMC. We appreciate the time you have taken to share your experiences; it is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.We are looking forward to welcome you hopefully soon again!With regards,Bryan Ngo - Hotel Manager
Anonymous User
Apartment With Balcony
Stayed in Nov 2023
Business travelers
3 review
4.0/5
Very Good
Posted on Nov 3, 2023
I booked an apartment with a balcony, the room and equipment were a bit old, this room was separate from the hotel and there was no reception below, the G floor is the office of another company, very inconvenient. know who to call
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Guest User
Standard Room
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 31, 2023
The hotel is enthusiastic in supporting me. I booked a hotel but due to personal reasons I could not stay at the hotel. I hope to receive support and experience at the hotel in the near future.
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Response from Property: Dear Our GuestWe appreciate your kind feedback!We are always here to make your stay with us more enjoyable and comfortable.Hope to welcome you again in next timeBest Regards,Bryan- Hotel Manager