Cicilia City Hotel Saigon Center Reviews

Location is very good for me. I stayed at this hotel with comfortable because room is clean and large. About breakfast, there are not many kind of food, but enough for me and taste is good. I would like to stay this hotel next my trip.

Overall good room size, comfy big bed (no backache), like it that it’s wooden floor instead of carpet, walking distance to places, easy to get grab, nice pho left of hotel within 3min walk (Bun cha ném của biển - very nice pho with wok taste, must try!), affordable price, breakfast included, rain shower comfy, shower pressure is good, toilet paper is thick, toiletries, coffee and tissue provided. Appreciate that the security guard came to take our luggages when we arrived and left for airport. Breakfast nice and staff good service. Many down sides though: - bugs on bed (thankfully not bed bug, look like small spiders that jump) but they did not have other rooms to move us, so just changed the bedsheets - toilet choked and the guy gave bad attitude and blamed us when we requested them to fix it - pretty dusty and can see that it is getting aged - standing shower does not have door so the floor gets wet, best to bring slippers to prevent slipping - shower gel and shampoo too little for the number of people in the room, need to open bottle to show they are empty else they would not check and top up - jacuzzi bathtub water jets are old, bath bomb is chargeable - fridge not cold, only 2 mineral water inside and chargeable - hotel breakfast area is crowded and noisy, same food everyday - they ask u to wait while they check your room after check-out, so make sure u buffer time if heading to airport, and take some photos (slippers, fridge, bedsheets, overall room and bathroom) to protect yourself

Nice hotel situated at a busy intersection at district 1. Rooms are neat and tidy. Reasonably quiet room which gave me a good nights sleep. Bedding and linen were clean and soft. Easy to find food around the area, bars and clubs too

14/5/2024 DO NOT STAY HERE!! The hotel is currently undergoing construction works internally on numerous floors! There is no warning from the booking sites such at Trip.com of these issues. Masonry dust is all over the carpets, drilling happening during the day and when they tried to move our room to a 'quite area' there was works being carried out next door! The hotel is currently refusing to refund our full payment as ‘we checked in'. How would we realise the state of disrepair the place is in without checking in. It's a shambles and avoid at all costs!! I’m currently in debate/bartering with Trip.com to refund our money as they made no effort to understand if this location was viable for guests!

Amazing but little clean more

The bathroom tube is without curtain & water is spliting out onto the floor & sleepy

We are totally disappointed n upset with the services n thr hotel.Firstkybwe booked n paid for Studio Suite with breakfast n the room with windows.N a day before requested high floor n with some views n early check in.To our dismay,we had to wait for 3 hours til abt 2 plus n got the suite only at 2nd floor n looking forward to go to the big room with windows ,but so shocked to discover,after drawing the curtains,there's construction going on n they covered an ugly blue canvass all over the window.So the hotel s aware of the renovation n noise but didn't find it necessary to advise us or update in system.We would not ve booked it.And we waited for hours for another room bit they say they dnt ve,except for another room smaller n 1 grade lower than the Studio Suite.we were too tired n so disappointed n had no other choice but to take the room n what's worst,the sakes n duty manager refused to talk to us or answer our requests n calls.its the supervisor, Ben,on duty that'd trying to assist.N he says he wil try to make it up by offering some perks bit all on vain.no compensation for room downgrade n for 2 nights stay ,still didn't get a call or an apology from the manager.So truly upsetting.n frustrated.No restaurant for dining,breakfast was horrible n no spa services.Ww wil never book the hotel again n wil not encourage anyone else to book.

Good service from front. They are welcome and very kind. Room is very beautiful and cleanliness. Good breakfast. Recommend to book and rest this hotel. Next trip I will book this hotel again.

We checked in early at 12:30 and got an upgrade to the best room with a round bathtub. The receptionist lady My and Linh were very polite and sweet, want us to feel very comfortable. We got a welcome drink while waiting for the cleaning of our suite. After a short time we could enter the suite and it was very beautiful and comfortable. We had a bottle of champagne and needed some glasses for it to drink. My and Linh let the service bring us two glasses. So we could start our pleasant stay in Cicilia hotel. We slept good, but we’re waked up by a Indian family the opposite room. They booked two rooms side by side and the children were running from one room to the other always crying. It was horrible. They didn’t care to other people. Bad educated children and parents. The breakfast was unfortunately too early for us. We had to finish 9:30am. The quality was ok, but not more. All in all we only stayed two nights. The service thanks to My and Linh was perfect. Thank you so much for our pleasant stay in the Cicilia Hotel in Ho Chi Minh City!

Friendly staff, good breakfast. Some small things can be improved such as labelling toiletry items (shampoo,soap) clearly so we don't need to guess it.

I think the hotel breakfast have to improve , Till i really not interested of their breakfast also.

It was great experience to stay there Breakfast should be more improvised to attract more visitors

Did not work offer a check in time that was earlier most hotels always typically do such a thing yet this one chose not to do so

Hotel room is of average standard but worth the money. Staff service is good as well.