Guest User
May 10, 2024
I stayed for 5 nights.
It was the worst place I've stayed in a long time.
①Even though I emailed them my arrival time and check-in time, they didn't reply at all.
As expected, I couldn't check in on the day...
I had to ask them to remind me via Trip.com customer center, and it took me an hour and a half to check in.
Is it my fault for not reminding them?
②On the second day, I did the laundry in the morning, but the washing machine was a complicated drum type for travelers and I didn't know how to use it, so I asked the owner to come and operate it, but after the laundry was done, the door wouldn't open and I couldn't take out the laundry...
In the end, I waited at the hotel all day, and in the evening a mechanic came and repaired it, and I was able to take out the laundry.
It was the first time in my life that the washing machine door wouldn't open...
③I was changed rooms, but the air conditioner didn't work.
Instead, there was a fan, so I had to live with the fan...
(The previous room was too powerful)
④When checking out, they urged me to leave early.
⑤They don't store luggage after check-out. I have to return the card early, so I can't use the pool.
It's not a hotel, it's a condo-style private lodging.
Even after all this discomfort,
there was no apology...
The location, pool, gym, and other facilities are great,
but the service is terrible...
I came here to relax, but ended up being irritated.
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