Guest User
February 6, 2023
The room I booked didn't have a "smoking" sign on it, so even though I commented that I wanted a non-smoking room because I had a baby, it was actually a smoking room. When I entered the room without any explanation at the front desk at check-in, there was a smell of cigarettes. I was asked to change rooms, but there was an additional charge of 1000 yen/person. I thought it was a little unkind.
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