Guest User
May 27, 2022
Very disappointed that neither the Hotel or *********** informed us that the main outdoor swimming pools were out of order. This was a huge disappointment for my friends kids who were with us. The facilities was a big part of why we booked so this was a major blow. The hotel itself is starting to look quite out of date and rundown and could do with a general refurbishment. Most upsetting for all was the discovery of spikes being used on the outdoor seating terrace alcove walls to prevent swallows from nesting. We saw 2 that had gotten trapped, one dead the other half alive. (See attached pics) The kids in particular found this extremely distressing. Worse, when we told staff their response was disinterested. Not a good look and completely put us off any possible future return.