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Best Western Plus Hinton Inn Suites

Best Western Plus Hinton Inn Suites

4.4/5109 Reviews
My husband and I checked into the Best Western Plus in Hinton on May 5 around 4pm. About an hour later the front desk staff said they were on evacuation alert due to wildfires in the area. They advised us to leave and drive further west to Jasper and they were turning people away at the front desk and advising them to go west due to the evacuation alert. I was concerned and asked if we would be reimbursed for the night if we left and both front desk clerks assured us that we would as we were only in the room for an hour or so and did not touch the bed. We drove further west and had to ish for another hotel that night. After a few days I checked my account and I had not been reimbursed. I called the hotel and talked to the manager. She told me that the front desk clerk should not have told us that we would be reimbursed and she could do nothing else about it. We are a retired couple and this is a big expense for us. We feel that we were taken advantage of by this Best Western location. We would suggest you take your business elsewhere in Hinton as there are several hotels close by.

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