Glemm by Avenida Superior Hotel & Residences

Guests praise the clean, modern rooms and exceptional service. The location near ski lifts and breakfast options are highlights. The wellness area and stylish design also receive positive feedback.

Upfront. Avoid this place. The Glemm is a new hotel (it’s not really a hotel) it has a prime place and looks impressive from outside. These impressions continue inside. High quality fittings and great views of the valley. The suites are practical but the bathrooms are tiny. If you use the sink you have to close the door and if someone enters you will be knocked by the door. The sauna in the bathroom is a neat feature. Beds are comfy and the views again are a highlight. The pool is small to medium size but nice although if the hotel is busy this could be a pain. A very nice sauna area also is connected to the spa area. This however is not the problem. It’s the staff. Oh my I have never came across such rude, arrogant unfriendly staff ever. Motivation is clearly a massive issue. The staff give you an impression they do not enjoy what they do. It started on arrival. There are zero concierge services. No help with bags or even a fretting despite 4 people sat around the check in area. Not even a hello. The lady that checked me in was probably the most polite staff member I came across. After that it went down hill rapidly. The hotel has a complex design so you would think a guide to the room would happen. Nope and certainly no help with luggage. You are on your own here. The breakfast room is a real area this hotel requires some leadership. The staff will make you feel depressed and the negative feeling is clear to be seen. Asking for anything is dismissed with a rolling of the eyes and a why are you bothering me look. Really really bad and made me feel very uncomfortable. Flies at breakfast is also a problem. This surprised me. A hotel is not just a building. It is about hospitality and this place has zero. To sum it up as a guest it feels like you are treated as an unfortunate inconvenience. You may as well find an Airbnb. I would suggest you look at the thomsn alpine rock hotel. I had dinner there and the vibe is much more advanced sophisticated and guest friendly. The investment group that paid for this place should seek a new staffing agency as soon as possible. It will effect ROI. Lastly, There is no leadership/management presence so I assume the above problems will prevail.

After a disastrous experience at an apartment we had rented in saalbach, we couldn’t stay in anymore we found that GLEMM had a room for us. We went to visit the hotel, had dinner and got shown a room. The receptionist couldn’t have been more helpful. We booked that night and moved in the next day. Our room was a one bedroom suite with private sauna, 2 bathrooms and sofa bed in lounge. Perfect setup for us and our 28 year old. The kitchen facilities were brilliant, everything you needed and a Siemens oven etc. our view was fantastic across to the slopes and towards the outdoor pool. Housekeeping were amazing and even left a message to say they would come back if needed to empty the dishwasher! The private sauna was excellent and we used it every day. We loved staying here and couldn’t fault the Service. Only criticism is, the ski bus transfer to slopes could stop at other lifts and they need 2 buses when busy as we did have to wait one morning for 2 buses to depart before we got on! Thank you for making our holiday and hopefully we can return again.