Marriott's Grande Ocean

Beautiful way to celebrate our 56 anniversary, the entire staff were amazing , our life together has been wonderful life is good every day we thank the Lord for what have together our family thank you again Marriott for a wonderful week together

We enjoyed another wonderful week @ Grande Ocean. The morning tennis clinics are fantastic - Marc & Debra are absolutely amazing and make it fun, competitive and interesting regardless of level of play & number of participants. They organize creative learning sessions that keep you moving and improving many different aspects of your game.

Spent seven days at the Grande Ocean. We are owners at another property (Aruba) this one was as a rental. Although F&B options are limited, the room design and lay-out more than makes up for any shortcomings this property may have. Perfect for couples and families. Beaches are beautiful and we found the staff to me very accommodating. Can't recommend highly enough is staying on HHI.

I was the past president of 5 HOA and Condo Associations. I had a bad experience at the Dolphin Pool with a family of five who threw their towels on five chaise longes and walked away from 9:05 AM to 11:02 AM. I was sitting there and these people showed up demanding their lounge chairs back. I gave them the rules about abandoning your chairs for more than 45 minutes. They go get a pool associate who tells me to leave. I reminded him of the rules and he said to move. I went to the front desk and told the people about the incident and they did nothing.

The grounds, view, and location are pretty amazing. But, the room we received was stale and smelly. One bathroom had 4 inches of black mold around the ring of the shower, light fixtures missing caps and built up dust colonies inside and the master room smelled of mildew which I believe came from the nasty carpet and bathroom ceiling that had black spots. When we approached the manager he stated he had zero inventory to move on a holiday week. We understood that and his only offer was to send housekeeping to tackle the issues that seemed beyond what housekeeping could rectify with a cleaning, except maybe the shower with loads of bleach. Perhaps we got a lemon room.Perhaps not. I added photos but unfortunately cannot record the stale smell. Towels are on their last leg- dingy, thin, and almost can’t do their job. Need replacing. Pool towels okay. Workers up very early talking loudly in the courtyards and blowing leaves. It became my 7:30 alarm clock. Manager did not care at all to help us and kinda robotic. The other staff were nice. If I were him, I’d offer some kind of incentive to make up for the gross room. The lovely beach saved the trip. And of course great company. We made the most of what we were dealt. I wouldn’t go back. Sad, because this is a jewel Marriott location. I hope GM/Director takes a look at whose running this place on the daily and checking units.

Incredibly comfortable condo-like villas; always clean, and if you need anything, the staff answers request immediately. Atmosphere is lovely, beautifully maintained gardens and walking paths; wouldn’t want to stay anywhere else on the island.