Marriott's Monarch at Sea Pines

We arrived at the Monarch 4/6/24 - 4/13/24. We celebrated the birthday of our 95-year-old Grandmother. We called & spoke to NICK one week before our arrival about some challenges that we might have. NICK said he would do all he could but couldn't make any promises. When we arrived NICK had addressed all of the concerns. Vacations & Memories are rare & can go both ways! We are grateful we chose the Monarch. It may be older but it was clean, well well-equipped, & the service was excellent! From the balcony, we could see the gardens & beautiful water ponds. The location of our room was absolutely perfect! The beach is right outside the front desk area. It felt like a private beach, very clean & clear water and beautiful grounds to enjoy the beach area. We joined everyone outside for the Eclipse. It was mesmerizing! We stayed in a two-bedroom/two-bath. There was no noise at night & the activities were well planned. The receptionists were really helpful and friendly. Great staff who knew true customer service! Any negative reviews are very misleading. The Monarch is truly a Diamond In The Ruff & we will be back to make beautiful memories..

Very clean and well-maintained, but somewhat dated compared with Marriott's Surfwatch, on the north end of HHI. Smaller than some other MVC 2BR villas we've stayed at. As at most, if not all MVCs, the leaf blowers crank up around 10-10:30 like clockwork. I don't know why it's necessary to blow every leaf away every day. I think most guests would rather have the quiet.

No notice before or after booking of daily construction impacting quiet enjoyment. Haven’t had a vacation for years and we had just 3 days to get away. The doctor said the beach would be the most relaxing so we booked the Monarch. There was nothing on their web page about the resort rebuilding decks and pathways, with daily, constant noise of drilling, sawing, sanding, grinding, and a compressor. We were unable to enjoy any time on our deck or even go out to the hot tub or pool. I am fuming.

Another fabulous MVC location. Very close to the beach. Quiet for the most part. Older location but the villas have been updated and the grounds maintained l. There was a problem with the fountain pump, but they had it repaired with in 10 minutes of us reporting the issue.

Very professional and helpful staff. Clean facility.

We got all our suitcases and supplies up to the room we found it had not been prepared for new tenants. However everything we needed to clean and make the beds was available in bags inside the door. When we reported this to the front desk they offered us $75 if we did it ourselves. We informed them that wasting our first night preparing the room was worth more than $75 and they could keep their money. Never heard from the GM, he does not work weekends. The room was disgusting. Terrible guest service.

I have owned a time share unit since 1980 which we have traded every year. We enjoy summer beach vacations and prefer resorts on the beach. Of the many resorts we have visited, this is one of the best. The staff was amazing. Professional, polite, well trained, friendly and quickly resolved any request.

Absolutely excellent. Going back soon.

Checked in at reception and was told the room wouldn't be ready for 30 minutes or so. When we got to the room it had a very heavy smell of industrial cleaning products. After taking off my shoes, I discovered the origin of the cleaning smell. The carpet had obviously just been shampooed and was still wet. All three carpeted rooms, spare bedroom, master bedroom and living room were still wet. I went back to the front desk to explain the problem, and was told there were no other rooms available. They did offer to put an industrial fan in the room to help dry out the carpet. My wife and I went out for a couple of hours as the smell was pretty heavy. Unfortunately when we came back there was no change. Around 9 in the evening, someone came to the room and said that they needed to take the fan away. Overall a pretty terrible stay and an incredibly poor effort of the part of the Marriott to sort the problem.