Grand Mercure Beppu Bay Resort & Spa Reviews
Grand Mercure Beppu Bay Resort & Spa
Irie-1825 Hiramichi, Hiji, Hayami District, Hiji Town, Hayami District, Oita Prefecture, 879-1508, JapanView Hotel Details
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Grand Mercure Beppu Bay Resort & Spa Guest Reviews
4.3/5
Very Good
81 review
Verified reviewsLocation4.1
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(81)
Positive reviews(75)
Reviews with photos/video(28)
Awesome stay(34)
Friendly owner(20)
Clean and tidy(17)
Delicious breakfast(17)
Nice sea view(10)
Great location(10)
Classy environment(9)
Large rooms(9)
Negative reviews(6)
Jason
Classic Room with 2 single beds , Mountain view
Stayed in Jul 2024
Family
5 review
Outstanding
Posted on Aug 1, 2024
Very large scale resort. All the facilities have been renovated
It is very rare to find hotel rooms that are larger than 30 sq.m in Japan
The snake corner at lounge are great
My family and I had a good time staying at this hotel
6/10
Response from Property: Thank you very much for Grand Mercure Beppu Bay Resort & Spa.Thank you for posting so many wonderful photos along with your impressions.We are also very honored to receive a high rating of ☆5.We are very happy that you were able to spend a comfortable time at our hotel.The Western-style room of our hotel is 36㎡, so I think you were able to spend a relaxing time.We will continue to devote ourselves to becoming a hotel of choice for many customers.We look forward to seeing you again.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa WEB Staff
JasonW
Classic Room with 2 single beds , Mountain view
Stayed in May 2024
Couples
42 review
Outstanding
Posted on Jun 25, 2024
Beautiful and clean hotel close to Sanrio Land, fun place to be for any Hello Kitty fans. Hotel offers free drinks and snack every night, children friendly hotel.
Response from Property: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.From the feedback we received, we are very happy to see that you had a memorable stay.The hotel is a 15-minute drive from Harmony Land and is easily accessible.The area around the hotel is surrounded by colorful nature in each of the four seasons, and there is good access to attractive spots such as "castle town" and "hot springs", as well as tourist facilities such as aquariums and safari parks.If you have the opportunity again, please come to Grand Mercure Beppu Bay Resort & Spa again.We look forward to seeing you again.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa WEB Staff
Anonymous User
Japanese style, 4 futon beds, Mountain view
Stayed in May 2024
Travel with friends
9 review
Outstanding
Posted on Jul 26, 2024
The room was clean and spacious. We chose a tatami room and the futon was very comfortable.
The onsen was big and nice. They also have afternoon and evening bar with snacks, and amasake at the bath. The hotel breakfast was also yummy with many choices.
Response from Property: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.Thank you again for your 5 ratings!We are very honored to receive such an encouraging evaluation for our staff.Thank you again for posting wonderful photos.All of our hotel staff will continue to do their best to provide you with services and hospitality that meet your expectations, and we look forward to your continued patronage.We look forward to seeing you again.Grand Mercure Beppu Bay Resort & Spa WEB Staff
WheelWheelGo
Classic Room with 2 single beds , Mountain view
Stayed in Apr 2024
Family
39 review
Great
Posted on Apr 17, 2024
Very good value for money. Have a large variety of free flow of drinks and snacks at night time. They helped us to throw away our old luggage for free which other hotels were not willing to do. This is a very good gesture and superb customer service by them. Didn’t have time to try out their onsen bath though. Hotel room is big and nice! Highly recommended hotel.
Response from Property: Thank you very much for staying at our hotel.All of our staff are very happy to hear that you enjoyed our free lounge.We will continue to work hard to become a hotel that is chosen by many customers.We look forward to your next visit.Grand Mercure Beppu Bay Resort & Spa
Guest User
Superior Room with 2 single beds , Ocean/Sea view
Stayed in Aug 2024
Family
6 review
Outstanding
Posted on Aug 23, 2024
excellent location and view, even no convenient store in the hotel, but the closest one is just opposite the road entrance of the hotel, around 5 min walk
Response from Property: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.Thank you very much for the high rating!!We are very honored to receive such an encouraging evaluation for our staff.We will continue to improve our services so that your next stay will be even more satisfying, and we will strive to provide all guests with a stay that exceeds their expectations.We look forward to seeing you again.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa
Shiba
Japanese style, 4 futon beds, Mountain view
Stayed in Jul 2024
Couples
11 review
Very Good
Posted on Jul 8, 2024
The hotel is not close to the station but can drive there, not enough parking. The carpets are a bit old and dirty but the room cleaness is good with nice view of the train rail. With nice outdoor and indoor hot spring and welcome drink at night.
Response from Property: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.From the comments we received, we were able to enjoy the hot springs and lounges, and all the staff were very happy.From the Mountain View room, you can see the railroad tracks directly below, so you can see the Limited Express Sonic.When you have the opportunity to visit Oita again, we hope you will use our hotel again.We look forward to seeing you again.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa WEB Staff
Yuhannan
Classic Room with 2 single beds, Ocean/Sea view
Stayed in Jun 2024
Family
26 review
Very Good
Posted on Jun 29, 2024
Location is quiet far from city center but near seaside and onsen is quiet good and breakfast it okay
Response from Property: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.We will continue to strive to improve our services and provide memorable hospitality so that your stay will be special.Last but not least, I would like to ask you to post a photo, but it will be a photo of another hotel and a scenery. We apologize for the inconvenience, but please delete it.If you have the opportunity to travel to Kyushu again, please use our hotel.We look forward to seeing you again.Grand Mercure Beppu Bay Resort & Spa WEB Staff
Guest User
Classic Room with 2 single beds , Mountain view
Stayed in Jun 2024
Couples
10 review
Posted on Jun 23, 2024
I got a huge room measuring more than 40 sq meters with view to the sea and the landscape. We like the complimentary snack serving 2 times each night. The breakfast dinning hall is huge with a large varieties Japanese and Western food.
Response from Property: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.It seems that you are satisfied with the facilities and services in the hotel, and we are very happy about it.The hotel offers a magnificent Beppu Bay in front of you, Mt. Takasaki towering on the opposite shore, and a beautiful view created by nature, and you can enjoy the brilliant morning sun.The scenery seen from the hotel changes with the seasons, so we hope you will revisit it in another season.We look forward to seeing you again.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa WEB Staff
Guest User
Standard Room, Japanese style, 4 futon beds, Ocean/Sea view
Stayed in May 2024
Couples
1 review
Posted on May 28, 2024
room was quite old, hallway looks a bit gross but restaurant was newly renovated. the air conditioning in the room was very weak
Response from Property: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.Thank you again for taking the time to share your impressions with us.The newly designed rooms are Superior Twin Rooms.We hope that you will take advantage of it the next time you stay with us.We will continue to make every effort to be the hotel of choice for our many guests.We look forward to welcoming you again.
Sam
Classic Room with 2 single beds , Mountain view
Stayed in Apr 2024
Couples
4 review
Amazing
Posted on May 20, 2024
Spent 2 nights here after the weather turned bad whilst we were supposed to be camping, the onsen was amazing with both massive indoor and outdoor pools, and so were the free alcoholic drinks and snacks at the lounge between certain hours. Room was massive, pretty clean, and had comfy lounge wear. Views were also pretty sick
Response from Property: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa. Thank you again for your review and for your high ratings.We are very happy to hear that you were satisfied.We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.If you have the opportunity again, we would be grateful if you could use our hotel again.
Guest User
Classic Room with 2 single beds, Ocean/Sea view
Stayed in Sep 2024
Travel with friends
2 review
Outstanding
Posted on Sep 21, 2024
Very nice view and generous service
Response from Property: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.Thank you very much for the high rating!!The hotel offers a magnificent Beppu Bay in front of you, Mt. Takasaki towering on the opposite shore, and a beautiful view created by nature, and you can enjoy the brilliant morning sun.It also has good access to popular theme parks, aquariums and other tourist facilities. If you have the opportunity, please come to Grand Mercure Beppu Bay Resort & Spa again.Thank you for your review.We look forward to seeing you again.Grand Mercure Beppu Bay Resort & Spa WEB Staff
Happy family Traveler
Japanese style, 4 futon beds, Mountain view
Stayed in Jul 2024
Family
9 review
Outstanding
Posted on Jul 16, 2024
Very good service and great onsen
Response from Property: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.Thank you very much for the high rating!!We are very honored to receive such an encouraging evaluation for our staff.We are very happy that you were satisfied with the hot spring and the service.We will continue to pay close attention to cleanliness so that everyone can enjoy an extraordinary world.We look forward to seeing you again.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa WEB Staff
Wai Yee
Casual Twin Room -Non Smoking
Stayed in Aug 2023
Business travelers
20 review
Great
Posted on Aug 31, 2023
New renovated hotel, comfortable, stunning seaview, complimentary snack and drink in the lobby everyday afternoon.
Response from Property: Thank you very much for your comment.We have rebranded as Grand Mercure Beppu Bay Resort & Spa from April 2024.We sincerely look forward to your return.
Iris SM Vheung
Moderate Twin Room, Ocean View, Non Smoking (1 Extra Bed for 3 Person Use)
Stayed in Dec 2023
Family
10 review
Very Good
Posted on Dec 26, 2023
Nice hotel
Response from Property: Thank you very much for your comment.We have rebranded as Grand Mercure Beppu Bay Resort & Spa from April 2024.We sincerely look forward to your return.
CHAN ANNIE
Japanese Style Room
Stayed in Dec 2022
Travel with friends
7 review
Great
Posted on Dec 28, 2022
Cleanliness and good service
Response from Property: Thank you very much for your comment.We have rebranded as Grand Mercure Beppu Bay Resort & Spa from April 2024.We sincerely look forward to your return.