Best Hotels near Sports Lounge Off Broadway, Highlands Ranch

The front desk guy at check-in was a little slow - he had disappeared somewhere into the back, and it took him a while to come out to help us. There was a line several customers deep before he showed up. Once he came out and helped us, the process went quickly. The room was nice - all rooms are ”suites” and have a sitting area beside the bed area. The bed was huge and SO comfortable! We didn't utilize maid service since we were only there one night, but the room had been sanitized and was clean when we got there. (Signs are stating the room had been ”sanitized for your protection” in several locations.) There is no room service at this hotel, but many restaurants are close by for dining. We had a nice stay and will stay here again. We frequent this property once a month and have always had the same experience. I can recommend this hotel.

Our trip was for a 3 night stay in Highlands Ranch, CO from NJ for a family event. We arrived at 1:20pm tired and hungry, and asked if we could check in early. Room not ready (understandable as a lot of places in the service industry are short handed) but, ok, we will go find somewhere to eat. Front desk attendant was helpful in that aspect. We returned at 2:40 and still not ready. We waited in the lobby for an HOUR and 15 minutes to FINALLY get our room! That was close to an hour and 1/2 PAST the check in time. While waiting I was looking up other places in the area to stay but to no avail as there were events in the area that sold out local hotels. The front desk staff were very substandard for a Hilton. Very unprofessional and my sister and I said our trip would have been paid for in full if we had a dollar for every time they said,”I’m sorry or I apologize” to, not only us, but to other guests, we could over hear while we waited over an hour to check in. Also, “ I will have to ask my manager but he/she isn’t here.” We heard that one a few times during our stay and passing by the desk. I don’t know that a manager was ever present. After 2 confrontations with the front desk we finally were able to check in. I have stayed at other Home2 Suites in other states and none of them were as bad as this one! The room was clean and the bed was comfortable (pillows were a little too soft for my liking). HOWEVER…the bed had a top sheet, a thin blanket(what I thought it was) and a bedspread. After the first night I realized what I thought was a thin blanket was actually a DUST RUFFLE between the top sheet and the bed spread!! (Picture attached) Who uses a dust ruffle as a blanket??!! When we pulled out the couch bed we could not locate the bedding for it. After a trip to the front desk and asking a very rude young woman (spoke to me like I was a 5 yr old) where the bedding is located I returned to make the bed. They give you a fitted sheet, a top sheet, a thin cotton blanket, and NO pillow cases! The bathroom was fine and no problems with the shower but don’t expect any room cleaning service or fresh towels! We had to go to the incompetent front desk staff again and ask for towels and more toilet paper. The breakfast is still using Covid precautions with no hot food other than Oatmeal packets and individually wrapped breakfast sandwiches that you have to heat up in the VERY DATED microwave. The fruit was bananas and oranges and if you didn’t get there before 7:30 you weren’t getting any fruit! We managed through our 3 night stay but we will not return to this one again. The hotel is in a great location but that is really all it had going for it in my opinion!

Excellent customer service. Nice people

I picked this hotel on a whim based on reviews. It cost about $20 more than comparables, and I'm glad I chose this place! Staff was super helpful and got me a room that met my goals. The location is really convenient, and surprisingly quiet (and I'm funny about this). I paid $10 extra to get the suite instead of the studio, which gives you a door between the living area and sleeping/bathroom - really nice. When I have the fan running on the Heat/Air, I can't hear anything, and I slept very well. The deco is pleasant and bright, things are clean. I was surprised that this has a full studio kitchen (minus an oven), but super handy. The hot breakfast options were very good (hot eggs, bacon, waffles, biscuits/gravy) plus cold assortments. I enjoyed my night so much I stayed an extra night - and surprise, the hot breakfast was different, and equally good (two different egg souflets, chorizo/potato burritos, waffles). . They have a firepit that's quite popular (claim your seats early), and with the right room you can catch a nice view of the sunset behind a vast wall of mountains on the horizon.

Very good, much better than I imagined

I chose this hotel for its large rooms and kitchen. They have nice amenities, but there is no upkeep in this place. This place is not clean. I was there over 10 days. The staircases had the same dirt there. I mentioned a couple of times that the pool had to be cleaned, but was ignored. Basic maintenance. Nobody cleaned the pool from all the flies and other bugs that accumulate daily at a pool. And there were many, not just one or two. My son had to clean the pool daily himself with the net that was there. So lazy and disgusting! Almost every day we had to ask for pool towels, b/c there were never fresh ones provided in the pool area. How does a hotel not provide the simple basics? I think it is disgusting for everyone to leave their garbage outside their rooms for everyone to see. (They are not providing maid service now inside the rooms. ) At least leave black bags, so everybody doesn’t have to see everyone else’s trash. Breakfast is ok, but bagged and repetitive. And you can only pick up weekdays until 8:30! Come on, most breakfast is served until 9:30. Another thing they are being lazy about. The worst incident was that I was walking the hallway and I saw poop on the floor. I thought at first I imagined it, but sure enough I walked back a little later and there it was. I have never experienced this at any of the hotels I’ve been to in my life. (This hotel allows pets) I am very disappointed. A hotel’s job is to provide service.

This is one of my favourite stays! Super large room, great location to shops/eateries/highways etc. Amenities were good (and got better whilst we there as the gym acquired new weights and equipment which was awesome!) Breakfast was awesome. Service was great! Thanks team at Hyatt Place!

Unbelievably bad service by Taylor, Front Desk Manager/Supervisor. When we came back to our room at the end of the night there were issues immediately. There was a missing lightbulb in one of the light fixtures, only one TINY trash can in the entire room, and the video cable for the TV was nonexistent. Along with the room just feeling like it was in disrepair, and had not received a deep cleaning in some time. These maintenance issues were remedied. The manager on duty at the time, a gentleman, was very accommodating and kind. As was the gentleman that came to the room, this would have been the night of April 21, 2022. Around 10PM when the complaint was placed. We did our best to enjoy our stay in the TINY overpriced and frankly not entirely clean room the best we could. The day before checkout another kind manager gave us a late checkout for the next day. I wish I had remembered his name, though I did not know I would be writing this review until the night of 5/12/2022, this evening. We noticed what turned out to be an improperly placed smoking charge on our card. We called to discuss our dispute with the manager on duty at the hotel. This evening, 5/12/2022, at approximately 7 PM. Taylor answered the phone. She was the manager on duty. She explained that the charge was for smoking in the room and that there was some sort of evidence in the room. I made it clear my wife and I don’t even smoke and asked for said evidence. Taylor immediately became argumentative and told me that “you can take that up with your credit card company”. I explained that I had worked in the hotel industry (I was a manager for a hotel company in San Diego some years ago) and that it is blatantly clear when someone had smoked in a room and that they must have gotten the room wrong she repeated that I would “have to take it up with them” and then she HUNG UP THE PHONE. She hung up on us. I called back, asked for her manager, she indicated that she was the manager and I tried to continue the conversation, asking why she had hung up on me. She said “because I was stating a fact and there is no dispute”. I explained that it is indeed a dispute, over the opinion of the hotel being I smoked in a room I hadn’t smoked in. SHE HUNG UP AGAIN. I called back, asking for the name of her General Manager. She said his abbreviated first name, and told me to talk to him in the morning and HUNG UP ON ME AGAIN. I decided it might be nice to have his full name, given the fact that the issue had now become about her service, and not the fee, and that I wanted to make sure I talked to the right person. I called back, just asking for his last name, she HUNG UP on me again, I called back a final time, again asking for her managers name, and she again hung up on me. I called the neighboring property and obtained the General Managers full name. I placed a call with corporate customer support and opened a case regarding Taylor’s service. I’m not going to go on and on. But I have never