I've stayed at hostels before, and had a great experience till now. It's a shame to say I cancelled my stay at this hostel. Unfortunately, it fell below expectations and did not match the excellent reviews I saw online. We booked a non-smoking room, only for us to smell the smoke lingering in the room from the other guests. My father and mother, both very sensitive to the smell, had trouble sleeping and continually coughed throughout the night. And even though the hotel acknowledged this issue, they did nothing to solve it. Additionally, the room smelled like damp sweat. Even though we were supposed to be given a ”private” room, we only had a little partition separating us from the rest of the dormitory, making us feeling ill at ease when they admitted in their signs of common cases of theft in the hostel. Furthermore, their laundry facilities were absolutely terrible. We tried using the washing/drying machines, but after attempting 4 cycles of drying, the clothes were nearly as wet as when they went in. A staff member acknowledged this as an issue that needed to be fixed when I approached him, but was reluctant to do anything beyond saying he should propose for it to be put out of service so it could be fixed. We left two days in of our four night stay because the conditions grew to be unbearable. I left as soon as my family and I could find another place to stay. The staff apologized but did nothing about our negative experience. I would absolutely never recommend this hostel. There are far better places to stay in Osaka for a better price, better comfort, and better service.
Very Good
26 Reviews