Best Hotels near Maoye Department Store (Zhonghua Road), Heze

A family came to Heze to see the peonies and chose to stay in this hotel. It felt like an original place when they came in. The starry sky roof was very popular with the kids. The room was very clean, equipped with a purifier, and socks were prepared. The welcome cards were all handwritten, very attentive, and the service staff were also very nice. We arrived at 11:30 pm, and the hotel also provided supper service. The wontons were delicious! The buffet breakfast was also good, and fruits were delivered in the afternoon! Five-star praise, recommended!

Facilities: Good Hygiene: good Environment: Good Service: Good

Very thankful to the hotel staff, Bruce that help me to monitor the room vacancy so I can continue my stay to view the peonies in Caozhou Mudan Garden. His great assistance is well appreciated. Thank you so much. Location is very accessible, nearby shopping mall and surrounded with lots of good food. The hotel also has a cute robot that deliver delivery to guests. Last year I also stay here. Like this hotel as the housekeeping staffs are also very friendly. She even chats with me about the flowers she arranged. Bus stop is also right in front of the hotel.

The room was fresh and tidy, well-equipped, clean and hygienic, and Miss Alice at the front desk was warm and thoughtful. A perfect experience, hotel facilities are perfect, cost-effective, wifi is great, the environment is good, the location is good, shopping nearby is convenient, the city center, the room is very good, especially clean and tidy, completely rest assured, the room is very spacious, breakfast buffet is great, There is also a fruit plate, a robot to order takeaway, laundry room, ironing machine, very convenient, recommended

I gave a bad review for my first stay! ! I’m really sorry for the price in all respects. I originally booked a room with a superior double bed for more than 300. I wanted to change to a double room in the store. In the end, the front desk replaced me with a double room of more than 200. I didn’t refund the price difference... and the bedding was not clean, the quilt was damp, and the pillow smelled like a smell. When I checked in so late, I didn’t ask you to tell me about this problem. I contacted me and told me that there was blood on the towels in the room and asked me to pay for it. I really laughed. The towels were useless for me. If I said that there was blood, why didn't I say what it meant when I started to check out? Later, I said that it was not my room that was wrong, was it because I was afraid that I would give a bad review? In short, the check-in experience is extremely poor! I also served

Both the lobby and the guest rooms of this hotel are large enough and grand enough. The service of the staff is also very warm and impeccable in general. But whenever problems are encountered, management and service levels are highlighted. I checked in on the night of April 22. I took the hotel’s No. 1 elevator that night. When the elevator reached the 5th floor, the elevator suddenly stopped and then fell and stopped again. Then I pressed the elevator emergency call button to try to get help. Within ten minutes, I did it. After three calls, I could only hear a female voice asking what was the matter and which elevator it was in. No matter what I said, the other party couldn't hear me. Afterwards, I learned that the front desk clerk couldn't hear my voice. I thought it was someone joking, so I didn't care. Here we have to say that the emergency call has become one-way, which is a safety hazard in itself. The staff members even think that someone is joking when they receive the emergency call, and they can’t believe it when they receive the call continuously. This means that there is no emergency plan and safety education, and there is not enough. Safety awareness, even if the call button is not malfunctioning, the helper cannot speak, such as being under control or a sudden illness? What's more, the three calls within ten minutes did not attract attention, and the security department was not notified to check. Ten minutes later, I found that the mobile phone had a signal in the elevator, so I called my family to inform the front desk. At the same time, I heard someone talking outside, thinking it was a rescuer, so I knocked on the door to arouse their attention. As a result, someone opened the elevator door. I learned that I was stuck between the 4th and 5th floors. The people outside said it was okay and the elevator could not go down. They went to notify the maintenance staff, and then closed the elevator door from the outside. I was alone in the car and heard my family’s inquiry outside. They notified the maintenance staff and said they would be there soon. Then the floor buttons in the car flickered and the car shook. Afterwards, it was learned that rescuers were repeatedly restarting the elevator to try to reset. At a loss. After being locked for 40 minutes, the elevator went up to the fifth floor. A worker opened the door and said that you could get out, and then left. My family and I stood there for a while, and I didn’t see a person in the hotel. I thought it was incredible. So I went to the front desk. The staff said that the manager on duty might be checking the elevator. I asked the manager to come. After the manager came, he probably told me a few things. The first hotel elevator is the best in the surrounding shops, and the second , The elevator is contracted to a third party, and the third party will be responsible for any problems. As a hotel guest, I cannot accept this explanation. I put forward that, first, I am a guest, and I am only related to the hotel. Second, no matter how good the quality of the hotel elevator is, it is a fact that people fall off the elevator. At the scene to appease the trapped people, no one came forward to ask about the trapped people after the incident, which made people feel indifferent to the hotel. Third, I asked the hotel to take the initiative to apologize. The manager on duty said that he needed to study and decide at the next day's meeting. The time was after ten o'clock in the morning. Does an apology need to have a meeting to study? Because I have to travel long distances, can I suggest that they get to nine o'clock earlier? The manager agreed. After more than half an hour, the manager knocked on the door and delivered two breakfast coupons, stating that he would give an answer as soon as possible. Then I told my family that the duty manager has limited authority and I also apologized. As long as they took the initiative to say sorry according to the agreed time the next day, it would be fine. However, the next day was nine o'clock, ten o'clock, until 11:40. I have asked the front desk of the hotel to contact the manager many times. They said that the hotel has a wedding and the manager is busy. It was finally close to twelve o'clock before the manager showed up. Just like last night, he apologized for not mentioning the hotel. I asked you about the result of the meeting. Nothing to say to me? Including the ten o'clock reply you said yesterday? The manager said nothing, and then asked me what you want. I said that the elevator suddenly faltered last night, my body was out of balance, and my right arm was hurt when I stretched out my hand to support it. The manager didn't say anything. I said that I can move my arms and I don't need to go to the hospital. But while I was waiting for you, I bought a box of ointment at the pharmacy outside the door for 28.5 yuan. Can you reimburse it? The manager was still silent. A girl at the front desk promptly reminded the manager that he was about to reimburse the guests. The manager said that he would ask for instructions in the work group. At this time, I really couldn't bear it, so I told him that since you can't be the master, you should do it. Please tell me the room rate will be refunded. After all, I am staying in the hotel and it is not adventurous and angry. He said that I still have to ask for instructions from the work group. At this time, I am still telling the hotel receptionist that I only need to say sorry to the hotel. , If I said, I left immediately (I have already checked out at this time). After half an hour, the manager said that after asking for instructions, I can refund part of the room rate, apologize and bargain, I feel that I can no longer communicate with this hotel . So he gladly accepted the refund of the two hundred yuan. This is my intuitive feeling about this hotel.

The overall environment of the hotel is good, parking is convenient, the front desk staff is warm and thoughtful, and the room is large and clean. It is a cost-effective hotel!

Hotel-style Chinese decoration, the room is clean and the items are sufficient, especially the bath towels, which are individually sterilized and packaged. The staff are welcoming. It's quite close to Jiahe Shopping Mall, so it's very convenient for eating and shopping. I will go to this hotel on my next business trip. This stay was a great experience, great reviews!

Very good accommodation experience, the room is clean, is the style I want. Just check out the message, no need to wait, it is too convenient! The deposit is refunded quickly, the room supplies are complete, very convenient and affordable

The room is nice, the hygiene is good, the service staff is very nice, but the wash basin is leaking, there is a lack of floor mats, the breakfast is the same every day, and the types of buns are not classified, etc. need to be improved.