Ramada by Wyndham Heze

The Ramada brand is well reflected in this hotel. Before we arrived at the hotel, the front desk called to ask about our preferences and requirements for the room, which was very thoughtful. After checking in, the front desk manager Bruce took the initiative to add WeChat and contact him if there was anything. We stayed for two days. The room service was particularly proactive and meticulous. When cleaning the room, he saw our clothes hanging in the bathroom and took the initiative to bring me a clothes drying rack and put them under the sun on the large glass to dry. Xiao Zhang's thoughtful service made us feel the warmth of home. The waiter Li Yueli was also proactive and meticulous, delivering various things and leaving messages. What's more touching is that after we left the hotel, we forgot a bottle of shampoo we brought with us in the hotel. After we contacted Manager Xiao Zhang, he immediately went to check and found what we had left behind. He also sent us a courier and waived the courier fee. Although the courier fee was not much, such service really reflects the hotel's management service: "Any request, I will help you" Wyndham Group's service concept. If I have the opportunity to come to Heze again, I will definitely stay there again.

The surrounding transportation is convenient, there are parks, squares, and supermarkets. The view from the room is great, the service attitude of the staff is warm and polite, and the breakfast is very rich. I will choose to stay at Ramada when I travel to Heze in the future.