Hampton by Hilton Heyuan Hakka Cultural Park Reviews
Hampton by Hilton Heyuan Hakka Cultural Park
No.187 Wenchang North Road, Heyuan, ChinaView Hotel Details
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Hampton by Hilton Heyuan Hakka Cultural Park Guest Reviews
4.7/5
Amazing
1090 review
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(1090)
Positive reviews(1066)
Reviews with photos/video(207)
Delicious breakfast(215)
Friendly front desk staff(81)
Large rooms(67)
Convenient parking(60)
Perfect for kids(26)
Delicious buffet(12)
Tasty restaurant(9)
Luxurious(7)
Negative reviews(24)
Mario Coutinho
Cozy Room (2 beds)
Stayed in Apr 2024
Family
7 review
Outstanding
Posted on Apr 7, 2024
Great experience! Clean and spacious room. Less than 5 min (by car) from JJ Mall. Breakfast is well served. Definitely worth staying there.
Guest User
Cozy Double Room
Stayed in Mar 2024
Family
11 review
Outstanding
Posted on Mar 31, 2024
Nice!
zhuifeng506
Cozy Double Room
Stayed in Apr 2024
Family
15 review
Outstanding
Posted on Apr 6, 2024
The location of the hotel is very good, very close to various attractions and shopping malls! The front desk of the hotel is very welcoming and even gave small toys to the children. The hotel service is meticulous and the breakfast is quite rich. The price is really affordable and cost-effective. It is the first choice for business trips to Heyuan.
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6/9
Guest User
Cozy Double Room
Stayed in Apr 2024
Friends
5 review
Outstanding
Posted on Apr 7, 2024
The house is clean, the breakfast is good, and the price is high
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土豆没前途
Cozy Double Room
Stayed in Oct 2023
Solo travelers
8 review
Outstanding
Posted on Oct 29, 2023
The location is very good and convenient for traveling
The guy at the front desk immediately upgraded me to a superior king room on the day I checked in.
Clean and hygienic room is spacious
The breakfast is rich, with fruits and even red dragon fruit!
Stayed for two days and was very comfortable.
The water pressure is very good and the high floor does not affect the showering experience.
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Response from Property: Wow! It seems that I am very satisfied with this trip, and my happy mood is revealed in every line of my words. Huan Xiaopeng will do every service aspect meticulously and live up to my high expectations for the hotel. Huan Xiaopeng is equipped with double patented mattresses of the American "Hampton Bed" standard to create a "Hampton by Hilton refreshing and comfortable sleep" for you. ", and "Petrov" toiletries, a top medical brand in the field of skin care in the United States, can wash away the fatigue of your journey and let you experience a wonderful journey. Huan Xiaopeng sincerely looks forward to staying here again! At the same time, I look forward to meeting you again and bringing you a more exciting experience. I wish you success in your work, all the best, and a good mood every day.
e01235659
Deluxe Family Room
Stayed in Apr 2024
Family
3 review
Outstanding
Posted on Apr 8, 2024
The service is excellent and the ladies at the front desk are very gentle.
I made a note on the order form that I was bringing my children, and the hotel set up the sofa bed in advance and gave me two breakfast coupons when I checked in.
The next few times I called for room service, the response was immediate and there was almost no wait.
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Yunzhongmanbudedoudou
Superior Room - Double Occupancy (2 beds)
Stayed in Apr 2024
Family
14 review
Outstanding
Posted on Apr 5, 2024
The hotel has complete facilities, including a gym, self-service laundry room, a large parking lot, and a very comfortable public space in the hotel lobby. Tea and snacks are also provided.
The room is spacious, neat and clean. Huan Xiaopeng can control the smart devices in the room. The TV can also cast the screen. The bedding is comfortable. Although it faces the street, it is very quiet at night.
The staff were attentive and enthusiastic. The breakfast was rich. My children had a great time.
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Guest User
Cozy Double Room
Stayed in Mar 2024
Couples
93 review
Outstanding
Posted on Apr 2, 2024
Very good hotel with convenient transportation. There are many restaurants nearby. The service is very good and the facilities are new.
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Response from Property: Dear guests: Hello! I'm glad that you chose to stay at Hampton by Hilton Heyuan Hakka Culture Park. I'm very happy to read your review. Home is a haven from the wind, a warm nest, and a corner that warms the body and mind. Home is where there is love. The hotel always hopes to use its thoughtfulness and warmth to become the home away from home in your heart. We look forward to your next return home! ——The long-awaited Huan Xiaopeng
Anonymous User
Suite
Stayed in Mar 2024
Family
32 review
Outstanding
Posted on Apr 3, 2024
The front desk staff and cleaning ladies are very friendly, the location is convenient, and the environment is clean and new.
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Response from Property: It’s really exciting to receive such recognition from you when we meet for the first time~ Hilton Heyuan Hakka Culture Park is located in a lively area of Heyuan. It enjoys an excellent location and convenient transportation. It is really a wise choice to stay here~~ Welcome to continue to supervise our work and look forward to seeing you again! -----Huan Xiaopeng is getting better and better
Guest User
Cozy Room (2 beds)
Stayed in Aug 2023
Family
7 review
Posted on Aug 27, 2023
Service: The service is average, especially the waiter in the cafeteria in the morning who is dressed in black and is very cool. We have been out for four or five days. We have stayed in Vienna, Atour, and All Seasons. We did not need to buy separate tickets for accommodation and breakfast with our daughter. That Auntie said Hilton is different, high-end and must be bought. You said you wanted to buy it and we bought it too. Later, our friends also came down for breakfast. Their daughter was as tall as ours, so there was no need to buy theirs. Typical unequal treatment, laughter will not pay for your life
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Response from Property: Dear guest: Thank you very much for choosing to stay at Hampton by Hilton Heyuan Hakka Culture Park. We sincerely apologize for your dissatisfaction during your stay. We express our sincere gratitude for your feedback. It is with the supervision of consumers that we can better supervise the work of our employees. We have educated the employees who were on duty that day. We regret that we were not able to give you a wonderful experience. The check-in experience was not good, and the service was not good during the peak dining period. We will pay attention to it next time and look forward to your next visit! ------ Looking forward to your visit
Guest User
Superior Family Room
Stayed in Feb 2024
Family
10 review
Outstanding
Posted on Apr 6, 2024
A relatively new hotel, Hilton’s hotel rooms are very well designed~ Hampton Inn’s rooms with sofa beds are great, especially suitable for families with children~
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Lidaren
Superior Room (2 beds)
Stayed in Feb 2024
Family
7 review
Outstanding
Posted on Apr 2, 2024
It was a good experience traveling with parents and children during the Spring Festival holiday
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Response from Property: Dear guests: Hello! Thank you for choosing Hampton by Hilton Heyuan Hakka Culture Park. No matter how many advertisements there are, word of mouth is not as important as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal experience of each guest. As long as you come to the hotel, you are our valued guest. We are willing to do our best to make your trip to Heyuan easy, pleasant and smooth. We look forward to your visit again and experience the different style of Hakka culture. ——Happy Huan Xiaopeng
C.Y Chen
Cozy Double Room
Stayed in Mar 2023
Family
3 review
Posted on Mar 6, 2023
The air conditioner is not cooling, the temperature did not drop below 27 degrees Celsius throughout the night, and the bath water was not hot enough. One thing to say, we arrived at the hotel at 12 o'clock in the evening, and there were 3 people at the front desk of the hotel. The service attitude was very good👍
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Response from Property: Dear friend, thank you very much for choosing to stay at Hampton by Hilton Heyuan Hakka Culture Park and for your valuable comments. Xiaopeng is deeply sorry for not bringing you a perfect check-in experience. We attach great importance to your questions and feedback to the engineering department to strengthen rectification. Since we have a central air conditioner, we need to manually turn on the air conditioner when checking in. I would like to express my sincere apologies to you again. We will try our best to do better and better. We hope you will give us the opportunity to serve you again. If you have any questions during your stay, you can contact the front desk/guest care manager at any time. We look forward to meeting you again. I wish you and your family a happy life and a happy family! ---Huan children who study hard
Guxingshu
Cozy Double Room
Stayed in Feb 2023
Business travelers
258 review
Outstanding
Posted on Feb 14, 2023
Not bad, but the price is a bit expensive, the service is very good, and very quiet! Not bad, but the price is a bit expensive, the service is very good, and very quiet! It's not bad, but the price is a bit expensive, the service is very good, and it's very quiet. It's not bad, but the price is a bit expensive, but the service is very good and very quiet! Not bad, but the price is a bit expensive, the service is very good, and very quiet! Not bad, but the price is a bit expensive, the service is very good, and very quiet
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Response from Property: Dear friend, thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and serving attentively, so that you can feel the warmth of home at Hampton by Hilton Heyuan Hakka Cultural Park. Looking forward to your coming again to review our progress, I wish you a happy every day! ——Thinking of you, Huan Xiaopeng
Guest User
Deluxe Queen Room
Stayed in Jan 2023
Family
1 review
Amazing
Posted on Jan 31, 2023
Very satisfied, the decoration is very fashionable, and the service is also very good. When I call the front desk, the sweet voice of the robot will respond, and the TV in the hotel room will display the delivery progress of the robot, because the hotel is equipped with an intelligent room control system, which is very worthwhile Complimented. The hotel's breakfast is also very rich, with a variety of dishes. Among them, Heyuan rice noodles are the most distinctive, and the waiters will regularly add new fruits and desserts. All in all, this hotel is highly recommended, and I will stay here again if I have the opportunity.
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6/7
Response from Property: Maybe it's just a gentle smile, a satisfactory comment, like the warm sun in winter and the cool breeze in summer, which gave Huan Xiaopeng hope and motivation. There are countless scenery on the road, and it is a great honor for my family to stop for Xiaopeng. The praise of my relatives is like a clear spring that nourishes Xiaopeng's heart and carries the tireless love for Xiaopeng. Seeing The praise given by my parents is even more joyful~ Huan Xiaopeng will not slack off, keep himself in the best condition, and present the best side to my parents. Thanks for being with me all the way~~ If you love Huan, you should come here often! ——Looking forward to your happy friends