Great International Hotel Reviews

Very professional hotel. Service was great...from the fruit and snacks at night to the delicious breakfast in the morning to thr courtesy gift after u leave..

The location of the hotel is good... However, the check-in staff is unfriendly and the facility is old... I arrived after 2 o'clock on the day of check-in, but I waited 40 minutes to clean up... The next day, I had to wait outside because the cleaner was cleaning while I was coming back from breakfast.... I have personally visited many hotels in many countries... Compared to other 5 star hotels, I think you need to train the this hotel staff...

Great value and service, hotel like this in the west costs 5 times the price!! Good massage downstairs, breakfast is good, gym with pool

thanks help from Rita's good service.itwould be better if the facilities be smart and morden

The hotel is located by the river and the price is moderate. The scenery is good, the buffet is cost-effective, the breakfast is rich and delicious, and Cindy also tried her best to arrange my request for a meeting room. The overall feeling is good.

The top floor is arranged to have a river view and fountain, and it is great to have a balcony. The suite is arranged as in the hotel pictures. What is good is that the hotel service is very considerate. After checking in, they will ask if there is anything unsatisfactory. It can be seen that although it is an old hotel, it has been improving the details. Thumbs up 👍 Facilities: All the requirements of a five-star hotel are available. Toiletries can be improved. The last brand Hygiene: Very good, towels are wrapped, no need to worry about moisture. The corridors and room corners are carefully cleaned and well maintained Environment: First-class location, looking at the junction of Xinfeng River and Dongjiang River, and the fountain is also very clear Service: All staff are very friendly

We called ahead and said we needed children's supplies and hoped for a non-smoking room. Although we said we would try to arrange it, we did arrange it. For a parent-child trip, we are very satisfied with this. Then for the room, we are very satisfied. We booked an executive room, which was very clean and comfortable. It is also overlooking the river, and the environment is very good. At the reception desk in the lobby, the two young ladies were very patient in checking in. They served hot tea as soon as possible and also gave the children a stuffed dinosaur, which is in line with the characteristics of Heyuan as the hometown of dinosaurs. The elevator is also very smart. Then one thing that made me feel very uncomfortable about this stay was that one of the Chinese restaurants in the hotel was an Indian flying cake point. We ordered two, but they were not served in the end. When I went to pay the bill, the staff of the Indian flying cake stand came over and said that it must have been served, and it must have been served. The attitude was very bad. In fact, you can check whether the surveillance has been served, and it is not covered on your bill. I stayed in your hotel for two nights, and I ordered a large table of dishes for that meal. Do I have to not pay for your two flying cakes worth dozens of yuan? This really makes me a little dissatisfied with the hotel. Overall, I am satisfied, but please do a good job of providing service for the hotel's own catering department. I want to come again during the summer vacation, but I probably won't go to the Chinese restaurant again.

The room hygiene service is very good. You can choose your own ingredients for breakfast rice noodles, which tastes very good! The child wet the sheets and mattress cover, and the waiter came to replace them in time in the middle of the night. Thank you!

It was my first time to Heyuan, and I chose Xiangfeng International Hotel. The location is very good, and there is an underground parking lot, which is very convenient for friends who drive by themselves. First of all, I felt very comfortable when I entered the lobby. The staff was very friendly and enthusiastic. The room was also comfortable and clean. Standing in the room, I could see the wide view outside. The hotel breakfast was rich. A very satisfactory stay.

The room was upgraded for free. The room has a great view of the river and the bridge. You can see the fountain at night. It is not far from anywhere and the transportation is very convenient. The welcoming staff I met were very friendly. My family liked it very much. I will stay here again next time.

The river view is spectacular and the night view is beautiful at night. The manager's service attitude is very good. My baby didn't like the parent-child room we booked, so he immediately upgraded us to a suite and added a bed for free. When we checked out, he took the initiative to carry our luggage to the car. The service was very considerate and made us feel at home. The old five-star hotel relied entirely on service to break through the siege and put a perfect end to this trip.

I go to Hainan from the north every year to spend the winter. Last year, I stopped here on the way. Although I only stayed for one night, I slept very comfortably. So the next year, I drove 200 kilometers from Guangzhou to stay here on the way back. This time, I had dinner in Guangzhou first, and then drove here on the highway, haha. The room in this hotel is neither so big that you feel that there is no air gathering, nor so small that it makes you feel cramped. The bed is just the right hardness, the linens are good, the sound insulation is good, the air conditioner is basically silent, and there is no messy low-frequency resonance, nice. Some of the hotel's practices are also very generous. You can see from the details that the hotel management is very professional and experienced. For example, there is free water in the corridor for supply at any time, and there is a footstool for children to wash their hands in the public toilet on the first floor. In the quiet town of Heyuan, it is rare to have such a professional hotel team. I will stay here again.

When booking a room, I asked for a room on a high floor, and the hotel made arrangements for it. The room was very clean and tidy. I told the front desk that I didn't need to go into the room to clean. The staff was very nice and handed over the room in place. I am very satisfied with it as a germophobe. The lake view is beautiful and the food and drinks are all good. It’s very convenient, especially when I give you rice dumplings during the Lantern Festival, it’s so heart-warming and full of humanistic care.

I was very satisfied with my stay. I was also given a free upgrade to a river view room. When I placed the order, I noted a room with a fountain view, and they arranged it considerately. They also gave me fruit and milk. The environment is also great. I am very happy to be able to stay in such a five-star hotel for less than 400 yuan. I heard from my friends that the morning tea in this hotel is also very delicious. I will try it next time I have the chance.