Guest User
March 24, 2024
Coming to Chunmuyuan on New Year's Eve, the experience was extremely poor.
First of all, the facilities are quite complete. There are only a few pools for hot spring bathing, and the venue is very small. The unpowered facilities are large and quite fun. They are more suitable for children over 5 years old. Younger children like us can only watch them.
In addition, the service attitude and quality of the staff are completely unacceptable.
Even before the evening concert started, the glow sticks distributed at the entrance ticket check were gone. The staff's reply was that they had been sent out long ago and would not be provided again. There were four or five people in the front, but there were a bunch of people in the back who didn't have one. Chun Muyuan didn't think of any solution, just perfunctory. The restaurants inside are also ridiculously expensive and the service is very poor. Especially the newly opened Elephant is too miserable. It is really very poor. Why use Ju? Please see the pictures and comments for details. The basic service skills and service attitude are not up to standard.
Secondly, the hygiene situation is also worrying, because I brought a child over two years old, and after taking off my socks as soon as I entered the door, my socks were all black after a while, and there was a lot of messy garbage under the sofa and table... ugh
The only good thing is that the housekeeper is very enthusiastic about answering questions.
All in all, it was a very unsatisfying trip. Especially the Elephant Thai Restaurant, it can be said that this is the first time in my life that I have encountered such a speechless restaurant.
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