Villa Oliver 1 Hévíz

1) Reception only 3 hours a day @ 2nd loation. Offered us to leave luggage at reception, but then set ultimatum on the phone to get it before 6, grudingly agreeing to take luggage over to the house and leave key. 2) WiFi kept disconnecting on our phones, was barely usable with Laptop. 3) too ealy checkout @10, self-important cleaning personal pushing. 4) one dining chair broken, had to find out by trying to sit and falling back with it. 5) accuse guests of stealing AC remote, so no remotes are provided 6) AC set to 25°C, reset was possible to 18 °C: no one came in 3 days to set it. 7) Trash collected for all 3 days. Not even garbage bags were provided. 8) drapes missing from one window, that only has shutters, which are broken, resulting in ealy daylight & insudfficient sleep 9) No answer to multiple written compalints

We do not recommend this accommodation if you want to use the air conditioning. Throughout our stay they promised to fix the broken air conditioning and nothing happened, we called support every day and no one helped us fix the problem the whole time. In addition, in the ground floor apartments you can't open the windows because they are very low and someone could climb in. In addition, there is a road and seating for all guests right outside the windows. So, in the morning, all the people who are leaving early will wake you up. On the other floors everything will probably be ok, I am describing an experience from the ground floor, beware. Otherwise, the property is nice, renovated, but our experience is really bad, because in 5 days no one could solve our problem. They offered us a compensation which nobody specified, really bad service.

The rooms are small, untidy and not at all as described. It started with the key not even being there as agreed. She received us very unfriendly at the reception. We paid before even seeing the room and they charged more than what was agreed. when we got to the room it was much smaller than the description in the reservation. there was no balcony, only the exit to the main entrance. no privacy, no comfort. Ugly and uncomfortable. When I asked for a replacement, they said that they had nothing more free. we wanted the money back so we could go somewhere else. I asked them in person and over the phone. I should mention that the lady I barely caught at the reception literally turned her back on me over the phone and they threw the receiver down. they left us in the middle of Hungary without everything. we had to go back home and thus spent almost 10 hours at a time in the car. they still don't answer the phone and haven't returned the money. I do not recommend it to anyone.

One of the absolute best places I have ever stayed in. The staff was very friendly, the prices were accessible, the building is new and everything is very clean. I was impressed how well thought-through the accommodation was: there was a drying rack in every room to dry towels and swimsuits after going to the thermal lake, the kitchen was very well equipped, and they even took care of details such as sharp knives in the kitchen. The rooms are quiet, clean and very aesthetic. The breakfast is plenty and of very good quality, including bread rolls, croissants, jam, ham, cream cheese, coffee pods for the coffee machine, and even more. There is a wellness room we did not use but it looked very clean and spacious. The accommodation isn't too far from the thermal lake, it's a 15 minute walk. All in all, I would definitely recommend this place to everyone!!