Four Points Hotels in Heshan

Marriott's hotel, but I have to say that the standard, especially the service level is really poor. Let's talk about the good things first. The hotel is located next to Dayan Mountain and the environment is still very good. I booked a mountain view twin room with two breakfasts in the hotel about a month in advance. When I booked, the room rates for 2 nights were 737 yuan and 632 yuan respectively. I thought that the price would go up during the Chinese New Year holiday. On the day I arrived at the hotel, I accidentally opened Ctrip and found that the room was only 486 yuan/night, which means that the same time, the same room type and dining conditions were nearly 400 yuan cheaper. Of course, Ctrip was very generous in the end and let me cancel and rebook. There was no economic loss, but if I didn't open my phone to check the price on the same day, would I have lost 400 inexplicably? Let's talk about check-in. It's understandable that there was a shortage of staff during the Spring Festival, but it took us an hour and a half to check in, from nearly 3 o'clock to 4:30. Shouldn't the hotel make reasonable arrangements based on the check-in situation on that day? Let's talk about the cleanliness of the room. On the second day of our stay, we came back from playing outside at 4 o'clock, and the room was not cleaned. After 15 minutes, the cleaner saw the child in the room and just cleaned the bathroom hastily, and even the quilt was not made flat. On the third day of our stay, we came back from dinner at 19:15, and the room was still not cleaned. I called the front desk to report it, and no one came to clean it until 20:00. The standard of the food and breakfast felt like an ordinary 4-star standard, and the dinner buffet was not appetizing at all, which was very unworthy of the price of 188 (Marriott member price). In general, the hotel's services, especially the room service, need to be greatly increased.