Benjamin Business Hotel

This is my first time to visit Israel ! Friendly staff at the counter .Free tea, coffee and snacks are provided in the lobby on the first floor. The room is not too small, clean and comfortable. However, the bathroom light is a bit dim, but it does not affect

This hotel is a disgrace and the reception and management are appalling. Stayed at this hotel on business for 1 night… I then moved to another hotel in the area as not prepared to remain at the Benjamin. Check in was uneventful. I was given the key and went to the room to find it was filthy. The sheets had not been changed.. hairs in the bed.. the toilet was dirty.. and the shower had not been cleaned. There were hairs in the drain. Immediately I returned to reception who dismissed the condition of the room, and insisted it had been cleaned. After an argument and demanding that a manager view the room I was eventually given another room. No apology or acknowledgement of being given a dirty room. Make no mistake it was not that the room Had not been serviced.. as far as the management were concerned it was clean… it most certainly was not. The next morning at breakfast I noticed flies in the salad vegetables. Again no apology. This hotel is not fit for purpose and should have it’s licence revoked. I was booked to stay for 5 nights and checked out after 1. There are other hotels in the area…stay at one of them.. DO YOURSELF A FAVOUR…

Cons Only one person working was nice and helpful and that was because she was new to Israel from Australia so this staff hadn’t ruined her yet and she was great. All the others were quite the opposite. They need complete retraining - complete! The beds were terrible. Horribly uncomfortable. The flooring is all warped in the rooms. No help with luggage - not a service oriented hotel. Actual sh*t stain on the toilet seat - quite gross. The breakfast was not good - definitely not worth the extra money we paid. Never went back again to the breakfast after the first day. And the Saturday hours are the same as a weekday - should give people a chance to sleep in bit. Most of our group didn’t make it in time however they were the lucky ones. Pros Great location Good price but not without the cleanliness and service oriented staff. Can’t imagine who left a decent review for it to get such a high rating. Must be fakes. Constructive criticism Such a shame Because this could be an amazing business hotel. If they just cleaned it properly, trained staff to have customer service friendliness, bought new beds, put new flooring, and maybe hung a few paintings on the walls. Simple stuff could make this place great - but do not stay there unless you like being unable to sleep on horrible beds.

Horrible. Every morning the maids make incredible noise in the corridor, slamming the door next to the service lift every 2 minutes. I had to call reception every morning and go out into the corridor to ask them to make less noise. And every morning it started again before 8am. It's impossible to get a good night's sleep in this hotel. They don't give a damn.