South Mimms/Potters Bar

Been here for a week whilst doing rehearsals for a tour - cannot praise these guys enough - staff so friendly and helpful and nothing been too much trouble! 5 stars guys well done - I stay in hotels all around the world and to come back after a long day and have a laugh with you all was heaven sent and other hotels should take a leaf! Had breakfast every day and dinner a few times and well done chef spot on.

Pls be aware my brother was booked in for one night on 31 December , We chose this hotel due to location and free WiFi.My brother needed to do work emails so wanted a quiet location to do this.He was allocated a room on the lower level. Almost immediately there was no WiFi service in his room. He only got a weak service when he went out in the corridor. He went to reception and was told they weren't aware of any issues with the WiFi, and to maybe go and sit in the bar and do his emails. This was not acceptable due to workload and conference calls. He asked for another room and was told there wasn't any available. He again went back to the room and reset his phone but still couldn't get a signal in the room. He then decided that he had to leave and book in to another hotel if possible, he told reception he was leaving and they apologised but never offered to try to book him in to any other Premier Inn . He evenly found another hotel and had to pay again so he could complete his work.Premier inn refused to refund the money as they stated the wifi is supplyed by a independant company and is not included in the price of the room. On doing some research we found other complaints from earlier in the year regarding the wifi especially in the lower rooms . They must of been aware there were issues with the WiFi signal. On pointing this out in my complaint and saying that they are offering a service which obviously has issues and doesn't always work they are misleading people. They didn't answer that point and just repeated there no refund policy. They then had the nerve to say that they hope I will use them in the future. You have two hopes Bob and No hope. Thankyou very much Premier inn South Mimms

Was very clean quite and comfortable, Very pleasant and friendly service I was traveling from the US for 1 day to an appointment. Because of my strict diet, I brought the food from home, i was very disappointed that there were no fridge & microwave. There wasn't also any USB port to charge my phone and any devices.

The fabulous staff make this Premier Inn stand out. From the welcome at reception, to the restaurant and the brilliant house keeping team. Everyone goes out of the way to be helpful and work with you, to give you a really happy stay. I stay here often for work and wouldn't go anywhere else. The location is great. The rates are great. The staff are great and the rooms are very clean and the beds very comfortable. What more can you ask? Thank you everyone for looking after me so well.

No parking for guests whilst they check in as mentioned to the receptionist. The receptionist kindly found us a suitable room although having pre-booked, this lady has served us before on one of our family stays. I have rung and rung today but to NO avail even spoken to Head Office who are unable to get through! I find this totally unacceptable for such a large hotel and thank God it is not an emergency trying to contact somebody.(Not everybody has a mobile) My reason for calling I received a parking fine this morning from parking at the Hotel and at NO time did the receptionist advise of the parking situation and the first encounter on staying here.

The accessible rooms are excellent and, a rarity, can be converted into family rooms. Both rooms are a good size, with lowered baths, lowered beds and handrails as you'd expect. Location wise, you need a car and, the one negative, is management of the parking, which is outsourced to an off-site company that do little more than take money. Frequently, the accessible parking bays, which are by the main entrance, have vehicles not displaying a blue badge and the parking place the onus on reporting such matters to the car park users. As the hotel is on two levels, and the accessible rooms are on the same level as main reception, parking elsewhere on site at the bottom of a hill is more than a little inconvenient. If all the bays were filled with those who actually need it, no problem, but usually there are liveried vehicles parked or others who don't want the aggravation of an extended walk. Of you use the hotel, please park responsibly.