Hertsmere District Hotels with Gym

I like to stay in Hilton hotels and I’ve stayed in many up and down the country. Assumed this one would be just as good but I was sorely disappointed. 1. Front desk: did not ask if I’d stayed here before, didn’t give me any information about breakfast or where the restaurant or bar were 2. Is there room service available?? I asked the front desk through the app, had no response, nobody answers the phones. I kept seeing plates outside rooms so assume there is room service however there is NO information anywhere to be found. No menus, nothing on the website, nothing in the initial welcome screen on the TV! Also, I assume room service breakfast is available since I also saw breakfast trays in the halls, again no breakfast menus anywhere and no information about this! 3. The room: very outdated and again not the standard I’d expect for a Hilton. The radiator was on so the room was VERY hot, I turned it right down but it wouldn’t switch off. There was a fan which was useless because it was barely worked and when it did it blew hot air from the radiator around. The bed is not comfy and the pillows were useless, way too soft and not easy to sleep on The carpet was badly stained and looking old and the decor could do with being modernised. The bathroom was just as bad with a big crack in the basin and spider webs in the corners of the room… The hotel itself feels very outdated and drab and there is a real lack of information for guests regarding the amenities. I know we’ve been through a pandemic but surely now is the time to start bringing back some of those standards we’re used to, menus in the rooms (or even bring back room service if it’s gone), a warm cookie on arrival for Hilton Honors members etc…wasn’t even acknowledged that I’m a member

Stayed at The Manor, Elstree for three nights B and B, booked through Trip.com and paid extra for a “deluxe “ room. We checked in and we’re given a room called Notting Hill on the second floor of the old building. Very “tired” room, especially the bathroom. The extractor fan was very noisy - sounded like a helicopter which we couldn’t turn off. The loo seat was loose and slipped to one side. The cold tap on the basin would not turn off. Floor tiles were cracked and loose. Bath enamel was chipped in several places. NOT DELUXE. The following morning we mentioned the faults to reception who offered us a different room. We were give “Chelsea “ on the same floor. A larger room in better condition but still not really deluxe. Still “tired”. Breakfast was nice with plenty to choose. All cooked nicely and lots of item’s laid out to select also. Very slow service however, we waited 50 minutes after ordering for the cooked items to appear. Unfortunately, on our last evening the wheel chair ramps had been left out on the steps at the hotel entrance. As I walked up, one ramp collapsed causing me to fall heavily and knocked my wife over too. We both suffered injuries which we reported. The steps should have been removed earlier once the wheel chair had left. Please take care if these ramps are there.

Yeah for such a nice hotel the friendly staff were amazing it was being felt like we were treated like being felt like we were treated like royalty we couldn't ask for a better set of staff and as for the the accommodation well Mike gorge it was just fantastic it was just fantastic 5 star 5 star better than 5 star better than some London hotels and considering it seems the area of Watford since the area of Watford we were most pleasantly surprised we would never ever have expected something so glamorous we would definitely be staying here again