Guest User
January 12, 2022
A frequent visitor, I stayed there seven or eight times. The last two times I had a very bad experience. The last time I placed an order on the **, I was told that I had not received the order when I went to the store. You are still reluctant to reason with her, let you cancel the ** order by yourself, and then book it on Ctrip, and finally arrange a room for you that has tripped and no electricity. Said to be the last room! This time, I ordered it on Ctrip. When I went to the store, I said that I didn't receive the order, and I talked to the front desk for a long time. You said that the front desk staff was ignoring you. In the end, I was given a room where I couldn't swipe the room card, and I could only unlock it manually with the key. Anyway, I booked a deluxe room, the reason is still the same, only the last room left! I also graduated with a major in hotel management, and I have been engaged in hotel personnel work. I still know the overall operation of the hotel clearly, but the front desk service personnel have been perfunctory repeatedly, and a series of operations have made me extremely uncomfortable! It is said that the front office is the first mirror of the hotel, you really should strengthen the quality of front desk staff, professional level, and service concept training. Anyway, I won't pay attention any more!
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