2-Star Hotels in Henrietta

Cold in the room because the heater is not enough!!!

Rochester doesn't have a lot of good hotel options in the immediate vicinity, and the hotel I used to use has since went downhill and re-flagged as a bottom-tier budget brand. So, during my most recent visit to the region to visit family, I had to expand my search radius to find a place to stay for the night before I flew back home. That search led me to the Hampton Inn & Suites in Henrietta. It's located in a busy commercial area with plenty of restaurants, stores, and Marketplace Mall within easy reach. The hotel is typical Hampton Inn, which is exactly what I wanted for this brief overnight stay - clean, comfortable, and modern, with no unpleasant surprises. Pleasant surprises, however, are welcome - like being upgraded to a king suite due to my need for a tub/shower combination in the bathroom. I very much appreciated that, even if it was just myself for the night. My suite, 442, is typical of Hampton Inn & Suites and their suite units - sofa and upholstered chair on one side of the room, with the bed on the other. In the middle is a long desk/table which separates the two areas. There's a swivel-mount TV mounted above the desk which can be angled to face either the bed or the sofa. There's a wet bar with microwave and refrigerator as you enter the suite, with the bathroom and vanity area next to the bedroom. The suite was very clean and everything was in good working order. The upholstered chair and desk had some cosmetic wear, but nothing major. The TV was on the old side, but in the morning I noticed brand new TVs in boxes being delivered to the hotel, so that will soon be a moot point. One note: If you order food delivery, you'll have to come down to the lobby to pick it up - delivery drivers can't drop it off at your door. The hot breakfast buffet is up and running, and there's a nice-sized breakfast room. I still chose to take mine back to my room, for obvious COVID-related reasons. Hotel staff was very professional and friendly, and once again I have to thank them for the suite upgrade. And they have an airport shuttle, so proximity to the airport itself wasn't a concern. I don't visit the area more than once or twice a year, but the Hampton Inn & Suites in Henrietta is now my go-to Rochester hotel whenever I do visit. They offer clean, reliable lodging with a friendly and professional staff. With their airport shuttle service, it's also an excellent alternative to the less desirable hotels located at the airport.

We stayed just one night at the BW Rochester Marketplace Inn and that was good enough for me. The pros--the staff were very friendly and the rooms were (mostly updated). It's in a good location, just a few minutes off I-90, but in an area with a lot of restaurants and shopping. Breakfast was good (although crazy crowded)--it included eggs, bacon, waffle maker, bagels, muffins, cereal and fruit. The cons--the rooms were only mostly updated...my bathroom had peeling wallpaper and the fixtures were rusty. I didn't love that. Also, it was very, very noisy. We had some sort of sports teams staying in the hotel and they were running through the hallways and loud in the rooms around me until very late. and then the fire alarm went off early in the morning. Needless to say, we didn't get a lot of sleep and were actually on the road two hours earlier than planned.

It is more convenient to go down at high speed, but the water in the room is blocked, and the drainage of the bath tub and sink is very slow

This place should be condemned. Dirty, smelly and not at all as advertised. The buildings that house the rooms look like cell blocks. Walking into the hall you smell cigarettes. The carpet in the room was horrific. The bathroom was very gross. There are many other choices in the area. Pick any of them over this one. I can't believe Wyndham allows this place to carry their name. The staff was not helpful at all. I asked them to call a cab and they told me to do it myself. There was no coffee available at all. Advertising was a lie. Paid way too much for a terrible place. Heed my warning.

Nice looking hotel. Easy check in. Nice size rooms. Comfortable bed. Quiet, I slept well. Our room had king size bed, sofa/sleeper, small refrigerator, microwave, small TV, 2 drawers in dresser, desk, and table with 2 chairs. One of two bedside wall lamps was missing. There were sufficient electrical outlets and USB ports. The room was very clean. The notebook about the hotel was missing all of its pages. There is only one ice machine in the hotel and it was out of service during our stay, note on it indicated it was awaiting service. The bathroom was adequate size. Nicely arranged, with large counter space. Hair dryer on the wall. Shower/ bathtub combo. Plenty of hot water. The shower head had more than one spray setting. Typical cheap hotel quality toilet paper. No exhaust fan. Morning breakfast was sp****. Scrambled eggs and what I think was soggy french toast sticks, white bread & 2 types of bagels, 1 apple, 6 types of Kellogg cereals, boiled eggs, 3 types of juice (they were out of orange juice), coffee, and milk (they ran out of milk while I was there, both 1% & 2%). I went to breakfast at about 7:45 a.m., with breakfast being served 6:00 - 9:00 on the day I was there. Weekends have a later serving time. Room capacity was more than adequate, wasn't busy, but could hold a good number of people. Located next to the hotel is a Cracker Barrel restaurant. There is also a gas station right across the road. I tried hard to give a 4 star review, knowing their staff level is likely inadequate. It was between a 3 and 4, until I went to breakfast and the sp**** offerings and missing items and insufficient supplies tipped it to the 3 star. But, overall, I would stay here again.

From the curb this looks like a new or refreshed hotel. The reality is the facade is just that: a facade. Outside of the exterior and the lobby, the rest is a tired, old hotel. You can't easily use luggage carts because of the small elevators, doors to hallways and narrow entranceways. Ceilings are 1970s or 1980s style drop-down ceilings. Hallways are dark. Rooms received a superficial refresh but the TV is from 2011 -- as in 10 years ago -- and the bathroom is NOT refreshed. Mold and mildew in shower. No central lighting. Instead, my room had FIVE different light switches. Basically, this is an OLD 1970s or 1980s Holiday Inn with a facade update. The pool is closed, except to rooms with 2 or more guests. If you're solo you can't use the pool. There's no bar and no restaurant, despite advertising. Similarly, they sell breakfast packages but there's no breakfast because the restaurant is closed. I went to the front desk and asked for a wine glass from the bar and was told they wouldn't get one. Zero IHG elite status recognition. No local newspaper nor any local information, including restaurants. You are better off staying at the Best Western a block way. This is a dumpy old Holiday Inn providing less services and amenities than a Holiday Inn Express.

I love this hotel. Our room was super clean and spacious, there is a great swimming pool and fire pit, the free breakfast includes sausage, bacon, waffles, cheddar biscuits, eggs, hot oatmeal, etc. But the icing on the cake is the amazing team led by Matthew. Jonathan, Marsha, Stephanie, Geovanni, Lisa, and Jordan treated us like royalty - totally pampering our new puppy and his older (but still puppy) brother. They took the greatest care of us and I feel like they are family after our wonderful stay. Their hospitality, warmth, compassion, and professionalism really makes a huge difference. I would never stay anywhere else when traveling in the Rochester area - a tribute to their excellence and Matthew’s leadership. :)

Very good, full facilities, beautiful price

Family size, single room plus sofa bed. Location convience to do city shopping.