My husband and I moved in on 3/8. However, it was a pity that when we moved out on 3/12, we were forced to leave the room at 9:00 (the store manager was very rude and stuck his foot on the threshold and refused to close the door). , did not respect the privacy of guests), and finally extended the move out to 9:30. I feel very uncomfortable! It's completely different from the slogan of Sengyou Hotel, which is customer-oriented. The English name of Xukeyou is Thank U! In Chinese, it means respecting customers first (customers first). However, the working procedures make customers feel humiliated and feel bad!
When I made a reservation online, I should have the right to move out until 12:00 noon. However, if the hotel has special circumstances and requires the cooperation of the guest to move out early, it should be humble (it has violated the customer's rights) and apologize to the customer for the loss. The wording of the letter should be modest and sincere. Therefore, there should be a method of compensation and a guarantee that no matter whether you move out early in the future, you should send a letter of apology and a method of compensation. Make sure you respect your customers from the bottom of your heart and practice it!
Original TextTranslation provided by Google