NH Collection Helsinki Grand Hansa

Our experience wasn't off to a good start, dealing with Jason when dropping our bags in the morning. He was borderline racist, assuming we were with the other Asian groups, making presumptions about our requests, and had difficulties understanding our requests on arranging for early to-go breakfast boxes. But everything else during our stay was perfect hence the 5 stars. Everyone else we dealt with, including the house keepers, restaurant staff and cleaners were all great - very helpful and friendly. The hotel is strategically located right next to the Central railway station. The room itself was large and clean and beautifully decorated. We also tried out the facilities including sauna and cold plunge (a Finnish culture), which were top notch. The gym was also world class and properly better equipped than some other commercial gyms out there. The other highlight was the breakfast. So many options even for vegetarians like us, all allergens clearly labelled. I highly recommend this hotel to anyone who's ever in Helsinki.

No Concierge on the day I arrived so amateur advice on restaurants etc was given by receptionist: which was shown to be completely wrong. Also the free sauna is only free for a deluxe room from 6-10am and 8-10pm otherwise you pay an extra €25 per person: this I find is sharp trading.

The staff is helpful to show around the rooms available. The room is very new and modern. The furniture are high quality. Breakfast has enough choices and taste good.