Yulongzhuri
November 24, 2023
I was traveling back to my hometown to search for childhood memories. I booked a hot spring hotel. After successfully placing the reservation, I was told that no room was available. Fortunately, it was not the peak tourist season. The poor over-booking method made me decisively change to your hotel. I felt good when I arrived. After all, It was separated by a wall from my childhood living area, but I felt bad after entering. The so-called reception hall was dimly lit, the facilities were poor, the elevator was dirty, the room smelled bad, and the bathroom was a mess. The experience is very bad. The boss invested in this hotel to do business and make money. The root of the business is customer feelings and experience. If the hotels in Heishui are managed like this, there is only one chance and it is not worth the nearly 400 room fee! Of course, I would also like to praise you. The floor heating is very good. The room was very warm at minus 5 degrees Celsius at night, and the lady at the front desk was still enthusiastic. The above hopes to convey to investors that a quality hotel must do a good job in environmental sanitation, maintain facilities and equipment, pay attention to service details, and satisfy and surprise guests!
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