Insel-Hotel Heilbronn

Great location and service.. would recommend

I have just come from a 4 day seminar at Insel Hotel. First of all, and I think it's very important, the staff was without exception very friendly and helpful, no matter what time of day. We were 13 people and on the first day we were accommodated in an extremely small and cramped seminar room, something seems to have gone wrong in the planning. But you immediately apologized and from the afternoon remedy. We had lunch 4 times, we could choose between two dishes. There was gnocchi and fish with spinach and potatoes on two days each, I would have liked a little more imagination when planning the menu. I had a single room on the 3rd floor. The bathroom was relatively new, but the room still had the charm of the 80s. The bed sheet had some unsightly stains, when I complained about this, it was immediately remedied and new covers. On the second day the TV remote control didn't work anymore, here too the response was immediate and friendly. In fact, I was disappointed with housekeeping. In the room only my duvet was turned down and the bathroom was unfortunately not cleaned at all. The glass door might look good, but the disadvantage is that it has to be cleaned regularly and if you don't do that, well then it just looks very unclean. A definitely positive point to mention is the quality of the duvet and pillow! Simply great!!! Incredibly light and soft! I read some reviews on here that were critical of the breakfast. In my opinion, the selection wasn't overly huge, but it doesn't need to be, maybe just an additional type of cheese....it was also refilled when empty and the rolls were delicious! I'll be back in a few weeks and maybe I'll be lucky and get one of the renovated rooms.