Guest User
September 12, 2021
The room is a deluxe family room, which is 30 square meters written on the Internet, but the actual room is more than ten square meters. I went to the store to see the room type. The front desk said it was such a room, I said, why do you write more than 30 square meters online? He said they made a mistake, and later he said he would tell the boss to change it. I looked at the surrounding hotels and compared the price/performance ratio to see the price and the spaciousness of the room. I was told that there is no such room. Later, I tried to argue with reason. At that time, it was said that it was given to a family suite, which was also a stubborn small room. I didn't want it, and replaced it with two triple rooms. Such behavior to deceive customers is really shameful. As of today, they still haven't revised it. There are screenshots as proof, hoping that Ctrip will deal with such deceptive behavior.
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