Shirenjianshaonian
April 12, 2024
Don't stay! Don't stay! This is the worst service I've encountered in more than ten years of staying in a hotel! It's also the lowest score I've given!
At first, I couldn't find the place to check in, so I called politely to ask. I was told that I was at the entrance of the supermarket. The front desk said to go forward. I asked one more question to go left or right to the supermarket. The front desk was very impatient and said to look at the sign and navigate by yourself. Because I had to turn in the lobby and couldn't find it, I called again. I called twice with the same attitude and asked me to look at the navigation by myself. After entering the lobby, there was no greeting, and I didn't even look at it. There were obviously no other customers in the store. I took the initiative to say hello and booked a room, but the front desk just simply replied with a good word, like a leader. Remind me to arrange a quieter room type. Obviously, the occupancy rate is not high, so it's okay not to upgrade the room type. They also specially arranged a high-rise room. I didn't sleep well all night. Please train your employees, Home Inn! Customers pay to stay and don't owe you a hotel. Why do you come to work with emotions? It is recommended to go home and be a boss and don't come out to work. The good mood of traveling has been ruined by the front desk and I have no feelings for Hefei. The person in charge can check the surveillance to confirm whether the above is true.
As for the decoration and sanitation, the decoration is relatively new and clean, with a simple business style. Most of it is quite clean, but the table is obviously not wiped clean, and there are stains on the chairs. The hair dryer is a miscellaneous brand, the wind is very weak, and you need to press the button to blow the hair. The bathroom is not equipped with disposable toilet mats or alcohol wipes. The water head in the bathroom is yellow for a few minutes, and the speed of the shower room is OK. The sound insulation in the room is very poor. The sound of the overpass next to it is very obvious, and the sound of the residents next door talking is also very obvious. Moreover, the floor of Home Inn is very bad, on the 2nd to 5th floor. It is recommended that you choose Xi'an in the same building, which is on the 6th floor and above, and the price is basically the same. You should really choose Xi'an.
Original TextTranslation provided by Google