The Langham Hefei

It was a great birthday celebration, our first stay at The Langham Hefei and definitely not our last! Reception staff and the Club Lounge staff were all excellent, very efficient and professional. Room 3406 was well appointed, very clean and good smelling even if it was a smoking room. Cocktail hour at the club lounge was great, very good selection of food and alcoholic drinks. Breakfast at Seasons has a good spread of local and Western food. Looking forward to more stays! We

It was my first time staying at The Langham Hefei, but I can also say it was my third as I extended my stay twice. The staff's courtesy, warmth and the right level of care started right at the moment I entered the hotel lobby. The wall to wall and floor to ceiling marble can be cold, but The Langham Hefei 's lobby feels warm and welcoming due to the yellow hue of its lighting I believe and its staff. I immediately smelled flowers after I stepped in the lobby, pleasant, not overwhelming. It came from a huge bouquet composed of hundreds of pink lilies, not the pink roses representing The Langham. I prefer lily's smell anyway. The bouquet is by the front desk, so guests could enjoy lilies while waiting for check-in. As a matter of fact, I waited no time. Ada Yang greeted me immediately and checked me in within 2 minutes. I was very glad I moved from the other 5-star hotel which I had been told was the ceiling of the Hefei hotel scene. It took that hotel 10 minutes to check me in. The breakfast experience at The Langham Hefei was also great! The Seasons restaurant is big enough so that the seating was always available whenever I went down, which was not the case at the other hotel. In addition to daily cleaning, House keeping also came in the afternoon to make sure every everything is in good order and ask if additional supplies are needed. After two nights stay, I decided to change my original hotel hopping plan and continued staying at The Langham Hefei. It was again Ada Yang who helped me with the extension. She was warm, professional and efficient as always. Due to my itinerary change, I extended my stay the second time. This time it was Kristen He (XIAO He) who helped me. I experienced the same Langham quality from Xiao He - courtesy, warmth, knowledge and efficiency. She explained to me the responsibilities of each front line role and Langham's efforts to optimize guests' experience.She even went extra miles to ask her manager's permission to give me a complimentary Happy Hour. The Happy Hour is on the 44th floor at The Langham Club where mini buffet and beverage are provided 5:30 - 8:00pm. The staff there, Tracy, Lucy and Anne, were equally exceptional! They were proactive and ready to help. I asked for a Cosmo, but the cranberry juice had run out. Lucy made one with grapefruit juice and it tasted wonderful! Thank you, Ada, Xiao He, Tracy, Lucy, Ann and each every staff I met, you made my stay a memorable one!

Horrible experience in this so called five star hotel. Wanted to find a parking space, but no guidance and got shouted and nearly kicked by parking service guard. After complaining at management no real apology. Totally wrong attitude from service staff and management. After complaining at check out received a phone call from customer satusfaction, they really had the face to ask about how the room was perceived. AVOID THIS HOTEL!!!