Atour Hotel

The room is not too big, clean and tidy, I like the design style Knowing that we were here to run a marathon, we provided a rich breakfast for free and arranged to open at 5 a.m., which was a very considerate service. I live in 720 and the shower rod is broken. Remember to repair it in time.

Avoid the pit! Worst Atour service! Usually when I go on a business trip or travel by myself, I will choose Atour, but the Atour hotel I stayed at today, with its poor crisis public relations, can be said to be an eye-opener for me. [laughing and crying][laughing and crying] According to the hotel agreement on the platform, after a successful reservation, you can check in at any time from 14:00 to 06:00 the next day. But when I arrived at the hotel at 17:13, the front desk said that the guest in the previous room had not checked out and could not check in until he checked out and cleaned up. In this way, it can be considered that one house and two houses are sold. As for crisis public relations, there was no such thing. When I asked her what to do, she said she could only let me wait in the lobby. In extreme cases, I will arrive at the store at 14:00, but if the previous guest cannot check out until 18:00 due to Atour membership rights, then I will have to wait in the lobby for 4 hours. The above are the original words from the front desk~ This is the first time I have seen someone so confident in violating the Consumer Rights Protection Act. The key is, I am also a gold member of Atour. It's really chilling. When I complained like this the night before, no store manager came forward, and it was only the next day that the store manager came to apologize. Do you think that one night of fermentation is treating consumers and members like monkeys? The complaint has been filed with the Consumers Association, and various evidence has been saved, waiting for the result.