Fang Lai International Hotel (Hefei Economic Development Zone)

As a foreigner, I've lived in China for 9 years. I've travelled to many provinces and stayed in many hotels. I've also travelled to many countries. Without hyperbole, the Fang Lai International Hotel is the worst hotel I have ever stayed in. I came to Hefei for a wedding and we had just arrived at the hotel, which is opposite the ceremony. We tried to check in, and the two women at the front desk exhibited the worst customer service I've received in China. They ignored me and served my friend. One woman would serve the Chinese guests who rudely pushed in line, while continuing to ignore me. We speak Chinese, however the woman were extremely ignorant to our requests and explanations. We spent 20 minutes attempting to check in. The lack of incompetency was astounding. The name of this hotel has the word "International" in it, however it is anything but. They wanted bonds/deposits and when we tried to pay with Alipay, they became confused. They thought it was an international payment method. Finally they gave us our room cards, and we went to the elevators. One woman chased us screaming about the Alipay payment which was still processing on his phone. We were late to the wedding. We tried to get a taxi to the building nearby which was hosting the ceremony, but due to rain and lack of access, we called a DiDi. The DiDi drove in a loop and we ended up back at the hotel, and he kicked us out. This iterates the low score I gave for location. There are barriers and fences everywhere around the hotel. After the wedding, we were in my friend's hotel room, and the woman at the front desk called asking for more details about our passports. They had the details already, since they took photographs of the passports. The women at the front hotel desk clearly have permanent cognitive impairments. They kept calling us until we simply gave them the information they needed. For an international, I would expect instant coffee packets at a minimum. But these did not exist. The hallways smell like faeces. I am extremely angry with the poor service we received. The two staff members at the check-in counter working at 6pm on 2025/06/26 should be strongly reprimanded, undergo basic training in reading comprehension, basic customer service skills, and basic etiquette. What was supposed to be an enjoyable time in Hefei was marred by the reprehensible customer service from the two staff members, who lacked even basic skills in communication and comprehension. I plan never to return to Hefei because of the clearly xenophobic local people who lack anything resembling a civilised community I now understand why the people of Hangzhou view the people of Anhui with utter disdain. This feeling is exemplified by the experience I had at this hotel.. 作为一个外国人，我已经在中国生活了9年。我去过很多省份，也住过许多酒店。我也去过很多国家。毫不夸张地说，方来国际大酒店是我住过最糟糕的酒店。 我来合肥是为了参加一场婚礼，我们刚到酒店（就在婚礼场地对面），准备办理入住。前台的两位女性员工提供了我在中国遇到过最差的客户服务。她们无视我，只为我朋友办理入住。她们甚至优先为那些插队的中国客人服务，继续无视我。 我们会说中文，但这两位女性完全无视我们的请求和解释。我们花了20分钟才完成入住手续。她们的无能令人震惊。这个酒店的名字里有“国际”两个字，但它一点也不国际化。她们要求押金，当我们试图用支付宝付款时，她们却一脸困惑，以为那是国际支付方式。最后她们把房卡交给了我们，我们刚到电梯口，其中一位女员工便大声追过来，说支付宝付款还没处理完。 结果我们迟到了婚礼。我们想打车去附近的婚礼场地，但因为下雨和周边交通不便，我们改叫了滴滴。结果司机绕了一圈又把我们送回酒店，还把我们赶下车。这正是我对酒店位置打低分的原因。酒店周围到处是围栏和障碍。 婚礼结束后，我们在朋友的房间里，前台打来电话问我们护照的信息。事实上她们早就拍过护照照片了。这些前台女员工明显存在认知障碍。 她们不断打电话，直到我们无奈再次提供了相关信息。 作为一家“国际”酒店，起码应该提供速溶咖啡，但连这个都没有。走廊里闻起来像是粪便的味道。 我对我们收到的恶劣服务感到极度愤怒。2025年6月26日晚上6点在前台工作的那两名员工应当受到严厉训诫，必须接受基本的阅读理解、客户服务和礼仪培训。本该是一次愉快的合肥之行，却被这两名员工恶劣的服务彻底毁掉。她们甚至连最基本的沟通和理解能力都没有。 由于这里的本地人明显存在排外情绪，毫无文明社会应有的素养，我计划永远不再来合肥。 我现在明白为什么杭州人对安徽人如此不屑一顾了。这种感觉在我入住这家酒店的经历中得到了充分体现。