Best Hotels in Heelands, United Kingdom

It is located about ten minutes away from the station and about ten minutes away from the city center. The location is relatively quiet. The room is ok, the bathroom is a bit stained, and the shower facilities are not cold enough.

Stayed here last minute as an anniversary getaway (all we wanted was a night away from the kids and to eat dinner in peace). We were greeted by a lovely receptionist called Arun who was very friendly and helpful. The pool is warm and clean and the sauna was a nice addition. We had a meal in the restaurant and the food was good and served quickly by friendly staff. The room is basic but comfortable, clean and spacious. I feel like this is a very good value for money hotel and would definitely come back again, especially as the staff are so friendly.

Nice hotel, nice and good rooms, friendly receptionist guy(Raj) but only problem is the car park unavailability

Stayed here on business for a week last week. Overall, rooms are well sized and clean with only a few signs of maintenance needed. On my first night I tried the in house restaurant. It was cold, deserted and smelt distinctly of frying in old oil (an aroma more suited to a fast food outlet). Just as I sat down, one of the few other customers collared a waitress to remind her he'd ordered 50 minutes ago. I made my excuses and left. Next evening, I returned to the hotel to find my room unserviced. On challenging this with Reception, they apologised and explained that I should have been asked on check in if I wished to have my room serviced (note to any management policy setters reading this: why would I not?? Surely that's SOP for an hotel). So I asked to be added to the service list. Returned to the room after my next business day to find the room one again unserviced. I visited reception (again) to be added to the list (again) but this time insisted that the room was serviced that night while I was out for dinner. Am back in the same hotel again this week. On check in yesterday, this time I asked for the room to be serviced daily. This week's room is again very reasonably sized and comfortable, no complaints there. BUT this evening I one again returned to an unserviced room. On challenging reception (second time in two weeks) I'm told that my name had not, after all, been added to the ”to do” list. Unlike last week, however, it would appear that Housekeeping has all gone home and nothing can be done. In fairness, a fresh set of towels was offered, but a set is already in the room. Let's be fair: this is not the Dorchester or the Ritz and so my expectations are set at a level befitting a reasonably modern, mid market chain hotel. So all I was looking for was cleanliness (tick), comfortable bed and room (tick) and normal room cleaning and servicing as a default setting (no ticks at all based on two weeks' experience). This surely deserves a rethink, Jurys. I remain distinctly unimpressed. You may also want to look at the lifts, at least one of which displays an alarming range of lateral movement at speed.

The hotel is new and convenient. Shopping mall is just next to the hotel. Rooms are spacious and comfortable. Reasonably priced and the staff is friendly. We arrived there late at night but was still able to check in smoothly. However, the design of the bathroom is a bit problematic. 不過浴室的設計有點問題，由於淋浴間的玻璃只有一半，因此淋浴時花灑的水有機會淋到門口，而浴室的門是木造的，令門的底部霉爛。作為一間開業不久的酒店來說，這麼短時間就出現維護問題是有點令人遺憾的，尤其是這家酒店其他地方均令我們感到十分滿意。

Excellent stay! Staff were very friendly from being greeted on our arrival by Mandy to breakfast where Karen was a delight to evenings in the lounge where Bo was very pleasant there were many others sorry to not include. Nice cool rooms. Stones throw from the shopping area. The lounge was nice to sit in the evening and have some food and drinks. The breakfast was amazing, lots on offer and all tasty. The health club was great didn’t go in the pool but went in the gym and steam room and enjoyed it and the bloke who was working In there sorry didn’t get a name was very helpful and friendly. Even being so close to a busy road there was no noise (room 233). Couldn’t get the TV to work but I wasn’t there to watch TV so this wasn’t a big deal. Overall was very happy with the stay and will definitely be back next time I’m that way. Couldn’t fault it thank you.

Stayed here for family function and had three rooms Staff were really helpful and friendly and gave us adjoining rooms in the extension. These rooms appeared new and were in excellent condition Three minor points The hotel was very busy being half term and the staff were so busy checking in guests that service at the bar was unavoidably slow in the late afternoon The car park is quite large but the harvester opposite is so busy when we got back we had to park at the far end which if you had luggage would be inconvenient.I was able to move the car in the morning Lastly like all expresses the breakfast quality is something of a lottery.on this occasion the coffee were better than usual express standard but bacon and egg were disappointing Generally however well above average for this brand

Upon my arrival I was greeted by Gladys who was really lovely, had a long drive there and she still managed to get a good laugh out of me. I had a fabulous stay, all round great experience. Upon leaving, Hani was kind to find out if I enjoyed my stay. Shared a million laughs again. Really appreciated the staff’s generosity throughout. Sadly I didn’t get her name but the night staff was also accommodating with making sure I had the correct batteries for my remote! Had another good laugh! Would definitely come back again 🫢😆

The receptionist was veey Ffiendly and helpfu atl check in. The Room was nice and clean and the bed was really comfortable. Would definitely stay again

Everything was amazing, again!!! The whole crew is friendly and helpful. 5 stars to Victor (or Vitor) and Aga. Rooms was clean and the service went really well!!! Last year was all good; this year, again… so, see you guys 2025!!! Thank you guys!!!