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Holiday Inn Express & Suites Hazard

Holiday Inn Express & Suites Hazard

3.9/514 Reviews
I recently stayed for the second time at this Holiday Inn Express and it will be my last time. I wish I could mention anything positive about my stay other than leaving this place the next morning. Twice at night I had to call the front desk to report problems in the rooms next to me, twice I was told it would be taken care of and it never was. At 1:30 am !!! the neighbors finally calmed down. The next morning, I asked for the manager and he wasn’t in yet. An Email address for him could not be provided only a mobile number. At the check out I noticed the bill only showing a total charge with no breakdown for the room charge and the appropriate taxes. The person at the check-out was unable to fix this making the statement this is how the bill comes out. I stayed at this Hotel back in December of 2023 and the bill was perfectly fine. Anyway…I called the manager and explained what was happening the night before and the issue with my bill not being correct. He apologized for my inconvenience and offered me a $30 credit and an updated bill showing the price breakdown including taxes minus the credit. This process took ALL DAY and in the end, after calling numerous times, he sent me the same bill just showing a $30 Credit on it. No price breakdown or taxes being listed. At this point, I was so frustrated that I sent him a copy of the December 2023 Bill (the bill showing the room charge plus taxes, etc.) to make it perfectly clear what was needed. I also added that the promised refund had not been processed. This was over a week ago and I still have not heard a word or seen the refund. For everyone traveling, you do have a choice to be smart about this Hotel as the management and staff seem incompetent to stand for the core values of an IHG-run Hotel.

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