Quality Inn Hotels in Hays

The absolute worst experience at a Hilton. We booked a 2 queen bed room on line through Hilton website (not a 3rd party). Got to the hotel, picked up our key and went to the room to find one king bed. We had 3 adults traveling. Went back to the desk to show our reservation and we’re told there are no other rooms available. Ok, can we have a cot then. None were available and there was nothing the desk clerk could do to help. One adult would have to sleep on the floor. I called the Hilton main customer service to see what could be done as there was another Hilton across the street. It was also booked. I said I wanted to cancel the room and we would travel further down the road. The desk clerk said she couldn’t cancel it as it was already charged. I guess they don’t know how to issue a refund. Had she told us upon checking in we were not getting our 2 queen beds (which she clearly saw on our reservation) and no cots were available, we never would have checked in. I was told I could wait until 11 AM the next morning to speak to the manager. Apparently the hotel manager is the ONLY one who can provide a “resolution”. If they do not provide resolution within 3 days, Hilton will do a “write up”against the hotel. That’s the best they can do? Basically the hotel can choose to take responsibility or not and just get a write up? Zero responsibility from the hotel or Hilton? We sucked it up, one person had the luxury floor to sleep on. Go to the wonderful continental breakfast and all the coffee canisters were empty as well as the OJ and it was 8 AM! No one was around checking any breakfast items. We usually stay at Hilton’s on trips, are honors members and we’ve never experienced this lack of customer service or inconvenience. Hilton needs to step up and do better at resolving issues, not leaving it up to individual hotels and at the very least, a new manager is needed at this location!

Staff is very friendly and very helpful.. My family and I had gotten stranded in Hays,Ks due to my alternator going out on our vehicle the day of Christmas, The manager was so very kind and to work with us on a room and all that... Will deffinantly be staying there again if ever n Hays.

Ok the road construction is a mess. That is not the hotels fault so negative there but good grief Kansas your “new”round-a-bouts are way worse than Colorado and there’s are dreadful. The hotel. Our room was very clean. Comfortable chairs. Bed was really comfy and that’s is a difficult one for me to like. Overall I loved my stay less the stupid construction.

Customer service was super bice and attentive to our needs! Rooms were great! The breakfast was good :)

Enjoy hometown hospitality at this Baymont Inn and Suites Hays just off Interstate 70 minutes from Hays Regional Airport and convenient to Fort Hays State University area hospitals and the corporate offices of EnerSys Adronics and Rans Designs. Pets are welcome at this lodging which offers complimentary wireless Internet and complimentary breakfast as well as workout center and complimentary HBO and movie channels. Select rooms feature refrigerators and microwaves ideal for longer stays and there is no charge for kids 17 and under when accompanied by an adult.

TownePlace Suites Hays is an extended-stay, all-suite hotel located just off Interstate 70, near Fort Hays State University and Hays Regional Medical Hospital. Explore the largest city in northwestern Kansas, from historic Fort Hays and the university to local dining and fascinating museums, and then retreat to a spacious suite featuring a fully-equipped kitchen with a full-sized refrigerator to help you feel at home. Enjoy free daily breakfast, free Wi-Fi access, a flat-screen TV, deluxe bedding, sofa bed and roomy workspace. Our hotel is proud to be pet-friendly up to 35 lbs, though we require a $50.00 non-refundable deposit and we allow only one pet per room. We also offer a full fitness center and an indoor pool. No need to worry about missing your favorite shows during your trip. You can access your Netflix, Hulu and streaming channels with our guest room entertainment package. Whether you are visiting for a weekend trip or in for an extended stay our hotel will suit your needs.

I am a gold member of choice hotels and often stay at Econo Lodges across the USA. This is one of the best. Sean Patel, the owner/manager, has a great way of engaging the customer and made me feel right at home. He has an eye to detail on every facet of the motel and makes sure everything is up to scratch. The bed was King and very comfortable. The room was spotless and everything worked as it should. The breakfast was eggs and sausage for a top-end protein start to the day. Would hope to come through Hays, Kansas again and stay there.

I had a great experience at this hotel. It was clean, nice interior and friendly staff. Of special note was the wonderful breakfast. Ruth was the attendant and when I asked her about the delicious biscuits and gravy, she said they add special touches to it. Seriously it was tasty. When I asked Ruth about where the decaf coffee was, she said she would make a couple cups for me. She actually offered. Great service and much appreciated.

When you stay at Sleep Inn & Suites Hays I-70 in Hays, you'll be near the airport and 6 minutes by car from Fort Hays State University. This hotel is 3.1 mi (5 km) from Ellis County Historical Society Museum and 4.1 mi (6.6 km) from Fort Hays State Historic Site.Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and a vending machine.A complimentary buffet breakfast is included.Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.Stay in one of 55 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.