Hotels Near Sunset Canyon Baptist Church in Hays County

Employees are pleasant but seem poorly trained, which has not changed in 3 visits. Am a Platinum Elite IHG Member but this provides ZERO benefits at this hotel, which basically plagues the entire IHG Rewards Program, which is known to over-hype & under-deliver. Parking lot was basically empty when I arrived at 1:45PM in the middle of the week & approached the front desk to ask if it was possibly to check-in 75 minutes before the 3P check-in time? The front desk employee DID NOT ask my name or made NO inquiry about my reservation, type of room OR any IHG Rewards status. This employee could have been offering the exact same welcome to someone wandering into an IHG property for the very 1st time Worldwide, rather than a Platinum Elite Member with 2 million points. He could have cared less & this is a hallmark of the IHG Rewards Program overall. He looked up from his telephone & simply replied: ”There are no rooms available & check-in is not until 3P” & he then looked back down at his phone. Interaction completed. Love it when unconcerned & totally uninformed hotel front desk employees respond in this manner. It is the same as telling a guest that there is not a single room in the property available NOW, but in 60, 90 or 120 minutes, EVERY ROOM in the property will suddenly become available at the SAME time. Nonsensical at best. Many of the chairs in the breakfast room were so stained we would not sit in them, as was the heavily stained chaise lounge in the room. Housekeeping overall was acceptable this time, & the employees overseeing the breakfast room are a vast improvement compared to previous visits. Other than the older front desk gentleman who does not realize that IHG Platinum Elite status INCLUDES ”early check-in & late check-out”, all other front desk employees were quite pleasant & helpful. Platinum Elite states also supposedly includes ”complimentary room upgrades”, but 90+++% of IHG properties are either totally unaware of this part of the program or are directed to simply ignore it. Do not remember the last time I received a FACTUAL room upgrade at ANY IHG property Worldwide, so this property was no exception.

I stayed four nights here with some business in Austin. This clean and affordable hotel was more than worth the drive north in morning traffic. Most importantly, the room was quiet and clean with a super comfortable bed. I read a review before coming about the somewhat louder ac and fan, but for me it worked since it seems to tune out any hallway noise. I love the little microwave and fridge in the room, enabling me to set up some good snacks from the local HEB. For a Fairfield Inn, the real prize goes to the complimentary breakfast. I have never seen a more generous oatmeal bar, and each morning there were offerings I rarely get at other hotels, like turkey sausage. The coffee was actually strong enough too (and available all day), far from the typical watered down versions I'm used to. I get that people have different expectations on breakfast, but for something complimentary at a lower budget hotel I just can't see asking for more. You can make your own waffles, spice up your eggs with different salsas, go for cereal or make more varieties of oatmeals than drinks at a Dutch Bros (which, by the way, is a short 5 min drive away). Admittedly, the gym was sparse, with just a few treadmills and some dumbbells. But like the little pool and hot tub, the upshot was it wasn't used that much, meaning I had it to myself. There is even a washing machine on each floor.

Made reservation on Choice app. Nothing said anything about remolding in process. Got a phone call asking what time we would be checking in.(strange). Got to hotel to find out they are remodeling the first and second floor rooms. Third floor completed. Are reserving on a CC I was told I had to give a $50.00 cash deposit for incidentals since I was on the third floor!! In 45 years of hotel stays I have never had to pay a deposit!! Told them the credit card would be the deposit. They made copies of my CC and DL . They would not return them at check out. (Watching my CC bill). Got one room key for two people. When coming in with luggage and got to elevator it had a sign on it stating “out of service use the stairs” this was almost the last straw! Lady at desk in very broken English said the elevator was working. It did but sounded like it would break at any time and the graffiti in it was bad. Once to room it was clean and freshly painted. But nice. Had one large towel, two hand towels and wash rags. Went to desk and asked for another set of towels and received a single large towel. Reason was given we already had two which we did not. Would NOT give a 1 but this was the lowest I can give on this app!!

Service at the hotel was excellent. Maria, Luna and Nate went above and beyond. Choice Privileges with their new convoluted and non user friendly process mangled my reservation and refused to help even though they took points out of my account and said I was there a day before I'd even left on the trip. Calls to the hotel and great service and they made right what corporate had bungled. Room was excellent, spacious and clean. Slept great. Only strange thing was the lights next to the bed were tied to the switch by the door. Breakfast was the usual but it was fresh and well maintained. The staff made up for the corporate failings.

The hotel charged me the inflated weekend daily rate of $80 for one night instead of the $346 weekly rate I requested. The management flunky at the front desk agreed to apply the $80 to the $346 weekly rate after giving me significant grief over their mistake. When we discovered a week later that she had not applied the credit correctly, we called to inquire about it. She continually intertupted and became belligerent before hanging up on me - twice. She also refused to give her name. This has to be the most disgusting example of unprofessionalism I have ever witnessed from a hotel chain ever