Premier Inn Hayle

The accommodation impresses with its comfortable, clean rooms and friendly staff. Its convenient location near dining and beaches is appreciated. However, breakfast quality varies.

first time ever had a bad stay at a premier inn! we booked this has it advertised a play ground for our three year old! it was closed! and had been or days. there was building work going on for a new power cable. room was ok first glance but the more you looked the grumpier it got! the window had bird poo all across it and had not been cleaned in months/maybe even years. mould in corner of room. we had booked two nights but asked if we could leave after one and get refund, told NO! then told power cut in morning as they put new cable in so we would miss the pre paid breakfast asked for refund again told cant do it and the icing on the cake we went out for 6 hours to the beach as we left we asked the manager himself to refresh our room and returned and nothing had been done! even make up room tab was still on door. passed to four plus people on their helpline. not happy at all.

We have stayed at this hotel many times before and had a good nights sleep, although on this occasion we were situated above reception and there was a banging noise from below us all night. Sounded like a door left to open and slam shut every 10 mins or so. Worst nights sleep we’ve ever had. Also, the shower was no use as the pressure was hardly enough to get wet, and there were some old American cars outside our room revving and driving around outside from 7am. Won’t be staying here again which is a shame as the location is perfect. Mentioned our disappointment to staff on checkout.